Delivery Manager

Role:

Location:

Notice Period :

""Anusha@vegaintellisoft.com""

Role and Responsibilities:

Delivery Manager Key Responsibility Areas (KRAs)

1. Delivery Team Management

Objective:

Key Responsibilities:

• Allocate resources based on client demands, skillsets and priorities.
• Monitor daily operations and ensure timely fulfilment of open positions.
• Mentor, train and guide recruiters and team leads to improve sourcing and closure rates.
• Drive productivity by tracking individual recruiter KPIs and maintaining performance benchmarks.

2. Client SPOC Responsibilities

Objective:

Key Responsibilities:

• Coordinate with clients spocs to understand day to day operations
• Provide regular updates, status reports and hiring forecasts.
• Address escalations, feedback, or concerns and ensure timely resolution.
• Build and maintain long-term client relationships through consistent delivery performance.

3. Reporting & Dashboard Management

Objective:

Key Responsibilities:

• Prepare and share daily, weekly, and monthly delivery reports with internal and external stakeholders.
• Maintain accurate dashboards showing position status, candidate pipeline, and fulfilment status.
• Highlight delivery gaps, risks and improvement areas in review meetings.
• Ensure timely data entry and updates in the recruitment tools and trackers.

4. Tool and System Updates

Objective:

Key Responsibilities:

• Monitor recruiter usage of ATS systems and ensure timely updates on job stages, candidate statuses and documentation.
• Coordinate with the MIS team for tool-related issues or enhancements.
• Train new team members on tool usage, features and best practices.
• Ensure data hygiene and avoid duplication/errors in the system.

5. Periodical Performance Reviews

Objective:

Key Responsibilities:

• Conduct daily, weekly performance reviews with recruiters and team leads.
• Track KPIs such as closure ratio, quality of hire, sourcing effectiveness, etc.
• Identify underperformers and implement performance improvement plans (PIPs).
• Lead monthly management reviews with insights and action items.