Delivery Manager

Key Responsibilities :

• Serve as the primary facilitator and coordinator within the squad, ensuring alignment and smooth communication between development, product, offering, and support functions
• Translate requirements from Product Owners, Offering Managers, and technical leads into actionable tasks and clear team priorities
• Being part of Agile ceremonies (stand-ups, sprint planning, reviews, retrospectives) and support continuous improvement within the team
• Monitor squad progress, track delivery commitments, and proactively address roadblocks or dependencies
• Monitor the growth and performance of the MCOS platform, identify trends, and provide input to stakeholders for continuous product improvement.
• Collaborate with product and financial stakeholders to ensure that budget, cost efficiency, and financial targets related to product growth are tracked and met.
• Oversee and support the customer onboarding process, working closely with support and delivery teams to guarantee a seamless, positive experience for new customers.
• Foster a positive, collaborative, and high-performance team environment
• Support onboarding, mentoring, and professional development of squad members
• Promote operational excellence, including adherence to security, quality, and compliance standards
• Communicate transparently about status, risks, and issues to all relevant stakeholders
• Act as a point of escalation and resolution for day-to-day operational challenges within the squad
• Ensure that customer needs and operational realities are considered in all squad deliverables
• Proactively identify and resolve any issues or bottlenecks in onboarding and service delivery, ensuring high customer satisfaction and smooth transitions into the MCOS platform.

Requirements:

• Proven experience in a technical team leadership or coordination role, ideally in a product/platform development context
• Strong background in facilitating collaboration between technical and business stakeholders
• Experience working with cloud platforms and enterprise managed services is an advantage
• Solid understanding of Agile methodologies and team organization best practices
• Excellent communication, facilitation, and organizational skills
• Proactive, solution-oriented mindset and ability to drive results
• High level of accountability, reliability, and team orientation
• Fluent in English (spoken and written); additional languages are a plus