15 - 20 years

9 - 13 Lacs

Posted:18 hours ago| Platform: Naukri logo

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Job Description


 Job Title:Delivery ManagerExperience15-20 YearsLocation:Hyderabad, WFO 
 : 
 Role  
 This is a leadership role responsible for establishing and maintaining quality standards across multiple lines of business within a large client-centric environment. This role oversees and directs large Quality Assurance (QA) teams supporting client operations, testing in a fast paced factory based delivery model, ensuring the delivery of high-quality services and solutions that meet and exceed client expectations. The program manager drives a culture of quality, continuous improvement, and client satisfaction across diverse teams and projects, acting as a key point of contact for client.  
 Experience  
  •  15+ years of progressive experience in Quality Assurance, with a significant portion in a management or leadership role.  
  •  Proven experience leading and managing large, diverse QA teams in a complex,  
  •  product rollouts, client-centric environment across multiple lines of business or diverse projects. Should have overseen large teams (100+ resources) and managed multiple projects simultaneously.  
  •  Strong understanding of various QA methodologies (Agile, Waterfall, etc.) and testing techniques.  
  •  Experience with various types of testing (functional, automation, performance,security, etc.)  
  •  Experience in delivering mobile application testing and automation testing projects.  
  •  Proficiency in using various QA tools and technologies (e.g., test management tools, defect tracking systems, automation tools).  
  •  Data analysis and reporting skills.  

  •  Responsibility  
  •  Proactively engage with client leadership and program managers (PGMs)to understand quality expectations and  
  •  Create plans to meet client needs and contribute to overall objective and help meet the OKRs.  
  •  Also act as the point of escalation for client concerns.  
  •  Establish strong working relationships with client stakeholders (e.g., project managers, Engineering teams) to understand their needs and expectations.  
  •  Develop and implement comprehensive strategies aligned with business objectives, OKRs and client requirements across multiple lines of business  
  •  Review quality metrics and reporting mechanisms across operations and testing teams  
  •  Drive a culture of quality and continuous improvement within the managers and leads on the ground  
  •  Analyse data to drive process improvements, lead quality initiatives and promote proactive quality practices within the team  
  •  Ensure QA processes comply with guidelines and client requirements. Oversee audits, quality reviews and ensure defect prevention strategies are in place  
  •  Establish quality metrics, key performance indicators (KPIs), and reporting mechanisms to track and measure quality performance.  
  •  Ensure QA processes are documented in ENGWIKI, consistently applied, and regularly reviewed and updated.  
  •  Monitor the progress, identify risks and issues, and implement corrective actions as needed.  
  •  Optimize the use of QA tools and technologies to enhance efficiency and effectiveness.  
  •  Prepare and present reports in MBR with all PGMs, QBR with leadership and present strategic testing plans, Milestones achieved and performance metrics  
  •  Manage team performance, workload, and foster collaboration and knowledge sharing culture within the team  
  •  Provide clear direction, set performance expectations, and provide regular feedback and performance evaluations.  
  •  Bring thought leadership working with practices, stay updated on industry best practices and emerging trends in quality assurance 
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