Delivery Lead-Project Management-Delivery Lead

As a Senior ServiceNow Technical Architect & Multi-Project Delivery Leader, your role involves leading multiple concurrent ServiceNow projects from end-to-end, ensuring architectural integrity, on-time delivery, and cross-team alignment. You will also act as a trusted advisor to business stakeholders. Your responsibilities include: - Own the delivery of multiple concurrent ServiceNow projects, ensuring scope, timelines, and quality metrics are consistently met. - Lead project planning, resource allocation, and risk management across diverse portfolios (ITSM, ITOM, CMDB, HRSD, and custom applications). - Coordinate cross-functional delivery teams, fostering collaboration between developers, architects, business analysts, and QA teams. - Implement and maintain program governance frameworks, ensuring alignment with enterprise delivery standards and methodologies. - Act as the primary escalation point for delivery issues, proactively resolving blockers and optimizing resource utilization. In terms of ServiceNow Technical Architecture & Governance, you will be expected to: - Define and own end-to-end technical architecture for all ServiceNow initiatives under management. - Translate business requirements into scalable, performant, and secure solutions, with clear technical specifications and effort estimates. - Establish and enforce development standards, best practices, and code quality controls across all active projects. - Guide technical design for integrations, workflows, and platform automation, ensuring enterprise scalability. Your role will also involve Hands-On Technical Leadership, where you will: - Lead and mentor development teams in delivering high-velocity configuration, customization, and scripting within the ServiceNow platform. - Conduct code reviews and architectural sign-offs for key deliverables. - Drive integration development with third-party systems and APIs using IntegrationHub, REST/SOAP, and orchestration. You will engage in Stakeholder Engagement & Strategy by: - Partnering with senior business leaders to define the ServiceNow roadmap and prioritize high-value initiatives. - Engaging with enterprise architects to align ServiceNow delivery with broader IT and digital transformation strategies. - Communicating complex technical solutions to non-technical stakeholders, influencing decision-making at senior levels. For Continuous Platform & Delivery Optimization, you will: - Identify and implement process automation and efficiency improvements across the ServiceNow delivery pipeline. - Monitor platform performance across projects, applying proactive tuning and optimization measures. - Evaluate and integrate new ServiceNow features, AI/ML capabilities, and industry innovations into delivery programs. Preferred Experience & Skills: - 14-17 years of IT experience, with 10+ years in enterprise platform delivery and 8+ years on ServiceNow. - Proven track record of leading multi-project delivery portfolios in enterprise environments. - Strong architectural expertise across multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, CMDB). - Hands-on expertise in scripting (JavaScript, Glide APIs), UI customization, Flow Designer, and IntegrationHub. - Experience in program governance, delivery risk management, and cross-team leadership. - Exposure to AI-enabled ServiceNow capabilities (Predictive Intelligence, Virtual Agent, Process Optimization). - Excellent leadership, stakeholder management, and communication skills.,