Delivery Lead-Project Management-Delivery Lead

EXL

14 - 17 years

13 - 17 Lacs

noida

Posted:2 days ago| Platform:

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Skills Required

process automation orchestration architecture project management javascript program delivery project planning risk management project delivery stakeholder management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role SummaryWe are seeking a Senior ServiceNow Technical Architect & Multi-Project Delivery Leader with 14 17 years of IT experience, combining strategic leadership in multi-project ServiceNow program delivery with deep technical expertise in platform architecture and implementation
The ideal candidate will lead multiple concurrent ServiceNow projects end-to-end, ensuring architectural integrity, on-time delivery, and cross-team alignment, while also being a trusted advisor to business stakeholders
This role requires equal strength in people leadership, program governance, and technical direction
Key ResponsibilitiesMulti-Project Delivery LeadershipOwn the delivery of multiple concurrent ServiceNow projects, ensuring scope, timelines, and quality metrics are consistently met
Lead project planning, resource allocation, and risk management across diverse portfolios (ITSM, ITOM, CMDB, HRSD, and custom applications)
Coordinate cross-functional delivery teams, fostering collaboration between developers, architects, business analysts, and QA teams
Implement and maintain program governance frameworks, ensuring alignment with enterprise delivery standards and methodologies
Act as the primary escalation point for delivery issues, proactively resolving blockers and optimizing resource utilization
ServiceNow Technical Architecture & GovernanceDefine and own end-to-end technical architecture for all ServiceNow initiatives under management
Translate business requirements into scalable, performant, and secure solutions, with clear technical specifications and effort estimates
Establish and enforce development standards, best practices, and code quality controls across all active projects
Guide technical design for integrations, workflows, and platform automation, ensuring enterprise scalability
Hands-On Technical LeadershipLead and mentor development teams in delivering high-velocity configuration, customization, and scripting within the ServiceNow platform
Conduct code reviews and architectural sign-offs for key deliverables
Drive integration development with third-party systems and APIs using IntegrationHub, REST/SOAP, and orchestration
Stakeholder Engagement & StrategyPartner with senior business leaders to define the ServiceNow roadmap and prioritize high-value initiatives
Engage with enterprise architects to align ServiceNow delivery with broader IT and digital transformation strategies
Communicate complex technical solutions to non-technical stakeholders, influencing decision-making at senior levels
Continuous Platform & Delivery OptimizationIdentify and implement process automation and efficiency improvements across the ServiceNow delivery pipeline
Monitor platform performance across projects, applying proactive tuning and optimization measures
Evaluate and integrate new ServiceNow features, AI/ML capabilities, and industry innovations into delivery programs
Preferred Experience & Skills14 17 years of IT experience, with 10+ years in enterprise platform delivery and 8+ years on ServiceNow
Proven track record of leading multi-project delivery portfolios in enterprise environments
Strong architectural expertise across multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, CMDB)
Hands-on expertise in scripting (JavaScript, Glide APIs), UI customization, Flow Designer, and IntegrationHub
Experience in program governance, delivery risk management, and cross-team leadership
Exposure to AI-enabled ServiceNow capabilities (Predictive Intelligence, Virtual Agent, Process Optimization)
Excellent leadership, stakeholder management, and communication skills

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