Delivery Lead

Role: Senior Delivery Lead / Offshore Account Partner

Location:

Experience:

Role Overview:

primary point of contact at offshore

Key Responsibilities:

• Client & Account Management:

• Act as the primary offshore contact for client stakeholders and hiring managers.
• Build and nurture strong relationships with client teams through regular engagement and on-site visits.
• Proactively identify and anticipate client needs to ensure smooth delivery and staffing.

• Delivery Management:

• Oversee end-to-end delivery of profiles to ensure timeliness, quality, and alignment with client requirements.
• Handle escalations, feedback, and implement improvements to enhance delivery efficiency.
• Work closely with internal recruitment and delivery teams to meet demand forecasts.

• Governance & Compliance:

• Participate in service reviews, supplier meetings, and governance discussions.
• Ensure adherence to both internal and client compliance processes and reporting requirements.

• Demand Generation:

• Partner with client and internal teams to identify new opportunities and generate additional demand from offshore.
• Support account growth through proactive engagement and operational excellence.

Required Skills & Experience:

• 10–15 years of strong delivery management experience in IT services or staffing.
• Proven ability to manage client relationships and handle senior stakeholder interactions.
• Excellent communication, coordination, and problem-solving skills.
• Strong understanding of IT hiring processes and resource management.
• Ability to travel locally to client locations as needed.
• Experience in scaling delivery teams and managing offshore operations.

Growth Path:

full-fledged Account Manager position