Delivery Head - Automotive Domain

Roles and Responsibilities of Offshore Delivery Head:

• Manage vertical Delivery Unit (DU) consisting of multiple Accounts units and manage 200-1000 employees, from a programs delivery, people, financial and operational aspects
• Manage the budget P&L and Responsible Revenue & Margin for the Delivery Unit
• Manage & grow the assigned Delivery Unit through delivery of portfolio of programs / projects in the service area and enhancement of service offerings
• Strategize and ensure creation of mechanisms, processes, etc. to enable the delivery of programs / projects across various time zones
• Drive high customer satisfaction scores, operational margins and other goal matrix parameters
• Drive propositions and work with Sales proactively to create and win business
• Ensure that industry trends and developments are analyzed and solutions and IP’s relevant to the service area are developed to enable solution led services
• Build and mentor teams and thereby enhance competencies to ensure organizational leadership in the service area
• Drive delivery excellence in the vertical leveraging organizational level quality initiatives
• Drive value creation in the assigned vertical
• Collaborate with different service lines to provide End to End offerings and enhanced delivery experience Specific competencies
• Experience in managing delivery programs in Embedded product/software development or Mechanical development projects for Automotive OEMs or Tier 1suppliers
• Experience in Automotive Electronics domain is added advantage
• Work closely with both internal & external stakeholders for driving growth and delivery excellence.
• Self-driven with an interest to identify and improvise business processes
• Excellent articulation and interpersonal skills.
• Strong Stakeholder Management experience
• Excellent silks in managing customers and teams with diverse culture
• Accountable for all Services lines within the DU
• Participate in customer escalation meetings, strategy discussions, RFP defense, sales-delivery planning meeting, etc.
• Responsible for building Technical relationship with the customer
• Responsible for people management support of onsite resources
• Works closely with Sales team to identify opportunities for EN and NN business growth, Proposal presentations jointly with sales.
• Responsible for the Account ACSAT and Value creation
• Analyze the Automotive Industry demands, and related emerging technologies.
• Maintain regular contact with existing clients, discuss on pain-points and solution aspects, ramp-up propositions