Job
Description
Qualification: Graduate/Postgraduate in Science / Engineering Must Have Skills Strong knowledge on various SDLC lifecycles Knowledge on CMMI, ITIL, DevOps, Agile methodologies Hands on experience in Agile Hands-on experience in facilitating large project teams / accounts Hands-on experience in driving Improvements Hands-on experience in Quality Metrics analysis, reporting and high maturity Experience in training project teams on Quality Management System Good oral and written communication skills, customer facing experience Key Activities Process Advisory o Facilitate timely conduct of Project Kickoff, Start Right and selection of suitable life cycle for project execution o Enable implementation of appropriate Estimation Methodologies, Planning and Tracking, Configuration process, Change management process, etc. o Facilitate on service line specific frameworks, tools, activities, templates, checklists, and engineering excellence frameworks o Facilitate effective Root Cause Analysis (RCA) and e ensure project teams adopt and effectively use high maturity practices Proactive Risk Management o Conduct monthly reviews and participate in client calls to identify risks towards cost, timeline, and quality o Flag proactive risks in the project to leadership and participate in delivery reviews to track risks with the senior management Continual Improvements o Enable the projects to identify customer focused, relevant and appropriate improvements (process and engineering) and help the projects as required in implementation reviews and closure. o Highlight status, issues / risks / challenges to Delivery and Delivery Excellence leadership as required in improvements initiatives Customer Management o Support a account level customer visits representing Delivery Excellence team and effectively articulating the Delivery excellence frameworks and its value proposition to the customer o Define customer specific process as required and support any customer reporting needs that needs Delivery Excellence support Industry frameworks, standards & models o Help the projects in preparing for the external assessment / audit / certification through trainings, facilitations, reviews, and mock audits as required. o Understand the regulatory compliance, external / customer audits / assessments that is required for the account Learning & Teamwork o Actively involve in learning newer aspects to ably support delivery team o Conduct internal KSS sessions o Collaborate, work as a team and support team building o Support team mentoring and onboarding efforts.
