Job
Description
Job Description Take bookings from clients, Broadcast to the appropriate candidates using Sirenum in order to fulfil the bookings. Contact candidates by phone, SMS and email when necessary. Escalate to onshore Branch/Consultants Keep the client updated on progress, at regular intervals. Confirm any bookings on Sirenum. Take cancellations or shift amendments from clients and advise affected candidates, update on Sirenum. Take calls from Clients requesting information, use Sirenum and UFO to provide information as appropriate. Candidate booking cancellations, take full details including the reason for cancellation. Update the clients by telephone or by email, if calls are not answered. Update Nursing Portals where appropriate. Delete the shift from Sirenum and rebroadcast to backfill the shift. Keep the client updated. It may also be advisable to contact Randstad candidates on site to let them know whats happening. Candidate lateness, take details including E.T.A and reason and advise clients. Lost candidates, its usually easier to contact the Client on site, or a Randstad candidate on site and ask them to guide the candidate to the site. Candidate complaints/safeguarding issues, record full details and email the appropriate Branch/Consultant. Monitor Sirenum at regular intervals and respond to any shifts that have turned blue, contact the client to confirm the shift and book the candidate, approve the shift on Sirenum. Also monitor email inboxes, acknowledge and act upon any requests promptly. All transactions to be documented, at the earliest opportunity, using UFO and the suite of Google forms provided Additional responsibilities as Talent Advisor where necessary Discuss all new vacancies with the Randstad branch Consultants to ensure a full understanding of the requirements for the role such as background, experience, skills, and qualifications needed Source candidates via various methods including database searches, social media, job boards, CV searching, referrals Identify candidates who match the given brief Advertise vacancies within company guidelines externally through job boards Manage candidate applications including responding to all successful and unsuccessful applicants Interview suitable candidates to understand experience and what they are looking for Accurately maintain efficient administrative procedures, utilising the Randstad front office ICT system Execute effectively all aspects of administrative tasks relating to the candidates Submit successful candidates to branch Keep up-to-date with innovative resourcing strategies, including social media Gain a clear understanding of your speciality/specialities and ensure your knowledge is kept up to date Adapt to and consistently use new technology to support business growth (Text Kernel, Sirenum, etc.) Achieve required KPIs and GP targets Required skills Good time management Ability to multi-task Sense of urgency Attention to detail and being organized Strong communicator Excellent customer service Problem solving & using initiative Data: Scope: Roles required to increase fulfilment rates by current UK team Cost saving by moving roles offshore Improved client and candidate service levels Reduction in volume of bookings (New and backfills) lost by current OOH Team GP growth candidate & client growth
