Work from Office
Full Time
Business Area:
Support
Seniority Level:
Mid-Senior level
Job Description:
At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, were the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world s largest enterprises.
Cloudera is looking for a Customer Operations Engineer who has a passion for making customers successful. You will join a team of highly skilled engineers who are responsible for delivering Clouderas support services including assistance during engineering and operations of distributed systems and mission critical response for production customers. Strong communications and troubleshooting skills are critical for success in this role.
At Cloudera, our goal is to make each individual feel valued for his or her contributions to the company s mission. We are looking for smart people who want to do remarkable things. We strive to create an environment of casual intensity where people enjoy coming to work every day. Our senior management team meets regularly with the whole company to discuss strategy, successes and challenges.
As a Customer Operations Engineer, you will:
Triage, diagnose and escalate customer inquiries during their engineering and operations efforts
Understand critical customer components and operations
Gain an understanding of customers technical infrastructure, hardware, and products
Leverage knowledge of your customers environments to assist support engineers in better serving your customers
Manage the day to day interactions with the customers.
Manage customer cases and maintain clear and concise case documentation
Facilitate account team involvements during upgrades, patches and maintenance to customer systems
Perform technical reviews and share knowledge to proactively identify and prevent issues
Assisting the sales team with information about the account which supports the sales motion.
Serve as the customer technical support advocate within Cloudera
Present to the customer weekly. All cases, progress, and next steps.
Visit customers as needed to provide exceptional customer service experience(onsite visit once a quarter).
We are excited about you if you have:
2+ years in technical account management, strategic technical support or sales engineering experience
Passion for customer success and deep interest in understanding customer needs
Ability/interest in project management
Strong critical thinking and exceptional problem solving skills
Data analysis and good data-driven decision-making skills.
Collaboration skills for working across geographically dispersed functions.
Outstanding written and verbal communications skills
Convey complex technical scenarios in laymans terms
You may also have:
A minimum of 3 years experience in an enterprise support with a strong understanding of corporate account support needs and knowledge of support industry
Understanding of Hadoop Ecosystem
Familiarity with Cloud and Container technologies
Working knowledge of Distributed file systems / Search technologies
Familiarity with Data Science / Machine Learning
What you can expect from us:
Generous PTO Policy
Support work life balance with Unplugged Days
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Paid Volunteer Time
Employee Resource Groups
EEO/VEVRAA
#VG-1
Cloudera
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Chennai
17.0 - 19.0 Lacs P.A.
Chennai, Tamil Nadu, India
Salary: Not disclosed
Sitapur
3.0 - 5.0 Lacs P.A.
4.0 - 7.0 Lacs P.A.
5.0 - 10.0 Lacs P.A.
5.0 - 8.0 Lacs P.A.
9.0 - 12.0 Lacs P.A.
3.0 - 7.0 Lacs P.A.
Noida
7.0 - 8.0 Lacs P.A.
Chennai
7.0 - 11.0 Lacs P.A.
