Debt Negotiator

Job Title: Debt Negotiator – Quick Settle (Non-Legal Background) 📍 Location: Noida 💼 CTC: Based on experience About Zavo: Zavo is India’s first gamified credit health platform. The Quick Settle feature helps financially stressed users by negotiating affordable repayment plans with lenders, while shielding them from harassment and ensuring fair treatment. Role Summary:The Debt Negotiator acts as the bridge between borrowers and lenders, negotiating settlements and guiding users through repayment challenges—no legal background needed, but strong financial understanding is a must. Key Responsibilities: User Support: Contact users with overdue EMIs or credit card bills. Assess financial capacity and explain settlement options. Educate users on credit score impact. Negotiation: Coordinate with banks/NBFCs to negotiate settlements. Represent users’ financial situations effectively. Track payment progress and ensure documentation. Documentation & Compliance: Maintain CRM logs and settlement records. Collaborate with teams for updates/dispute resolution. Stay informed on RBI norms and credit regulations. Who Can Apply: Must-Have:1–3 years in collections, loan recovery, or credit counseling. Strong knowledge of EMI structures and credit impact. Fluent in Hindi & English with excellent communication skills. Empathetic, patient, and data-savvy. Good-to-Have:- Experience in fintech, NBFCs, or microfinance. Knowledge of NACH/auto-debit/settlement types. Familiarity with CIBIL, Experian, etc.