DCR Expert

Skill- Required prior experience with data change processes or DCR workflow

1-2 Years

New Delhi

We are looking for a DCR Expert to join our team and take full ownership of resolving Data Change Requests (DCRs) within our Veeva CRM system. In this role, you will be responsible for accurately updating Healthcare Professional (HCP) profiles based on requests initiated by our field force.

Responsibilities:

• Undertake complete ownership in accomplishing activities and assigned responsibilities across all phases of the DCR lifecycle to ensure accurate and timely data updates.
• Apply best practices and attention to detail to ensure successful and timely completion of DCR assignments.
• Collaborate with other team members to leverage expertise and ensure seamless transitions in the DCR resolution process.
• Exhibit flexibility in undertaking new and challenging data change scenarios and demonstrate excellent task management.
• Assist in creating project outputs such as user requirements (for DCR processes), test cases, and operations management documentation.
• Bring a problem-solving mindset and leverage your data knowledge/expertise to collaborate across other teams regarding DCRs.

Qualification & Experience:

• Bachelor's degree with specialization in Computer Science, IT, or other computer-related disciplines with a record of academic success.
• Up to 2 years of relevant experience working with data change request processes.
• Proven experience as a Data Steward.
• Experience with Veeva CRM, specifically in managing and resolving DCRs.
• Strong experience with SQL & Excel for data querying and validation.

Additional Skills:

• Strong verbal and written communication skills with the ability to articulate results and issues to internal and client teams.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Highly motivated and ready to go above and beyond.