DC [Data Centre] Technician II

Role: Data Centre TechnicianExperience: 6+yrsPackage: 8 LPA maxOffice Location : NoidaMode of work : Work from OfficeBrief:

Detailed:

• Effective delivery of technical support and installations.
• This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations.
• Works primarily at an datacenter in a “mission critical operations” environment
• Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.Involves On-call shifts which means a driving license and the ability to reach the datacenter site within 60 mins.
• Work in close collaboration to other technical teams & non-technical teams (e.g networking, compute, compliance, business operations)
• Understand internal customer problem and provide technical solution in timely manner
• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software
• Support deployment of on-site data center physical infrastructure, structured cabling installation is a significant part of this positionInstall, Replace and Troubleshoot Cables and Hardware
• Work within a ticket-based environment
• Able to prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continueddelivery of technician activities in accordance with internal polices and service level agreements.
• Be aware of, and abide by, Ticket processes and protocol, including Change Management rules.
• System board level repair and fault diagnosis to SLAsUsing provided tools to do a proper and timely internal reporting.
• Planning & commissioning new rack positionsInvolvement with the design & commissioning of new whitespacesWorking as part of a multi-disciplinary team without friction