Datacultr - Customer Success Specialist

Position Overview
We are looking for an experienced Technical Account Manager with expertise in SaaS, specializing in banking and financial services. The ideal candidate will be skilled in managing client relationships, resolving issues, driving account growth, and delivering technical guidance and training. They should be proficient in aligning technology solutions with business goals and leveraging data for strategic insights

Core Responsibilities

- Customer Relationship Management: Be the primary technology point of contact for our customers. They are responsible for understanding customer business challenges and technology needs, establishing and maintaining strong relationships, and ensuring customer satisfaction.

- Account Growth: Identifying opportunities for account growth and discuss the same with your seniors to pitch for upselling or cross-selling. Works closely with internal Customer Success teams to identify these opportunities and demonstrate the value of additional services or products.- Issue Resolution and Escalation Management: When technical issues arise, coordinate with the support and engineering teams to resolve these issues promptly. Quickly manage issues and ensure timely communication back to the customer.- Training and Education: Creation and delivery of training materials and sessions for customers, ensuring that they can effectively use the platform.- Technical Planning and Consultation: Collaborates with internal Customer Success Managers to develop strategic plans that leverage the Datacultr platform to address business needs and opportunities. They deliver consultative guidance on best practices and standard methodologies.- Reporting and Analytics: Provide regular reports to internal stakeholders on account status, usage metrics, service levels, and other key performance indicators.

Key Requirements
- Minimum 4 years of experience required in the SaaS industry, preferably with a Banking Software Vendor, focused on global financial services.- Functional experience in a technical post sales role.- Knowledge of enterprise products life cycle.- Strong analytical and problem-solving skills- Good oral and written communication skills, people skills, and presentation skills.

What We Offer

- Opportunity to shape the future of unsecured lending in emerging markets

- Competitive compensation package - Professional development and growth opportunities- Collaborative, innovation-focused work environment- Comprehensive health and wellness benefits

Location & Work Model
- Hybrid from Chennai- Work from Client Office once or twice every week- Immediate joining possible