Job
Description
The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities. Job Description Summary: What you need to know about the role- The role is predominantly an Incident manager role who works with the DBA Operations L1/L2/L3 teams , coordinates with the various Infrastructure/Development teams, Arranges post mortem meetings to effectively arrive at Problem resolutions Meet our team The TPDS DB operations team is responsible for the availability and performance of the site database and is central for Paypal business continuity/viability. The DBA operations teams is a tiered team comprising of L1 (24x7 monitoring and escalating ) , L2 ( troubleshoot and work on incidents, plan changes, feature enhancements for products and services ) As a part of RTB operations, we implement multitude of changes triggered by internal audits/Product Development/Vendor advisories/Hardware failures to name a few. Many of those changes are HIGH risk changes involving multiple components with their own dependency chains that has the potential to cause incidents, and hence the focus in the effective and efficient incident management. Job Description: Your way to impact Many high RISK changes are executed as a part of RTB operations. Apart from planned changes, there would also be unplanned incidents triggered by upstream components/dependent components/hardware failures. The ideal candidate would need to take command of the incidents and communicate and coordinate with multiple participating infrastructure teams and drive the incident to conclusion by facilitating necessary Post mortem calls and arriving at the Root Cause analysis and assign corrective actions that aid in permanently resolving the problem. Your day to day In your day to day role you will: You would manage and maintain a comprehensive list of open incidents and follow up with relevant teams to facilitate driving the incident to closure. Create comprehensive corrective actions for recurring problems. You would be driving all current incidents on the bridge and continue driving on offline channels to conclusion. Create Dashboards/reports that clearly depicts the major metrics and displays the health of the Database infrastructure availability and performance. What do you need to bring- Overall 5-8 years proven track record in incident management and problem-solving. 3-4 years experience in database technologies and distributed systems. A sound knowledge on ITSM/ITIL framework and proven expertise in Change/incident/Problem management techniques It would be preferred if you have a good technical understanding of databases Since you would be closely working with the TPDS Database operations team. Having knowledge in automation/dashboards would be an added advantage and would tremendously help with management reporting. Strong analytical skills for complex root cause analysis Good communication skills, particularly during high-pressure situations with ability to articulate complex technical issues clearly to various stakeholders Good experience with monitoring tools and observability platforms Ability to influence and drive change across multiple teams Experience with dashboard/reporting and simple automation Additional Job Description: Subsidiary: PayPal Travel Percent: 0 For the majority of employees, PayPals balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com . Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com . Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community . We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don t hesitate to apply.
