Database Administrator

Parentpay

3 - 7 years

4 - 9 Lacs

pune

Posted:2 days ago| Platform:

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Skills Required

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Undertake daily tasks and activities that ensure systems and services are proactively managed.
Undertake the patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.
Provision of 3rd line support activities and act as escalation within the service operations function.
Undertake daily monitoring of system capacity and performance in support of these key operational processes.
Resolution of issues and incidents using support documentation in the form of departmental wiki and ServiceNow knowledge articles.
Initiate and execute automation scripts and routines that remove manual intervention from service operations.
Undertake business continuity and disaster recovery procedures that underpin the service operations recovery plans.
Attend and complete all mandatory training courses.
Undertake acceptance criteria for the transition of new services into Service Operations.
Participate in the out of hours on call support rota.

Skills, Knowledge and Expertise

Experience working in an IT service delivery or support function
MBA or Degree in Information Technology or Information Security.
Experience working with primary LAN and WAN networking technologies.
Excellent communication skills developed working in a service centric organisation.
Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.
Ability to manage and prioritise own workload.
Experience leading technical or process-based forums and meetings such as the Change Advisory Board.
Experience working within Education Technology would be an advantage.

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