Data Entry Executive

Job Title: BANKING KYC DATA ENTRY & QC SPECIALIST Location:5TH FLOOR, GREEN HOUSE BUILDING, beside ADITYA TRADE CENTER, Kumar Basti, Ameerpet, Hyderabad, Telangana 500038 Employment Type: Full-Time Job Overview We are seeking a motivated and customer-focused individual to join our team as a Chat Process Executive. In this role, you will provide real-time assistance to customers through online chat, addressing their inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities Respond to customer queries via live chat in a professional, timely, and efficient manner. Provide accurate information about products, services, and policies. Assist customers in troubleshooting issues and resolving complaints. Maintain and update customer records in the system. Handle multiple chats simultaneously while maintaining high service quality. Identify and escalate complex issues to appropriate departments when necessary. Collaborate with team members to improve service processes and meet performance goals. Maintain a courteous and empathetic tone during customer interactions. Qualifications High school diploma or equivalent (Bachelor's degree preferred). Proven experience in customer service, preferably in a chat or email support role. Strong written communication skills with excellent grammar and spelling. Ability to multitask and manage time effectively. Proficiency in using chat tools and CRM software is an advantage. Problem-solving skills and the ability to think on your feet. Flexibility to work in shifts, including weekends and holidays, if required. Key Skills Typing speed and accuracy. Empathy and patience while dealing with customers. Ability to maintain professionalism under pressure. Attention to detail to ensure error-free responses. Adaptability to new tools and processes. Why Join Us? Competitive salary and performance incentives. Friendly and inclusive work environment. Opportunities for career growth and development. Training programs to enhance your skills.