Description:
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, were the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and were looking for talented people who want to help.
Youll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Infrastructure Operations (Data Center) Team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintain the physical infrastructure of AWS, ensuring the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.
We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management, and a result-driven individual with strong technical understanding and the drive and vision to take our data center engineering operations to the next level. The DCEO Engineer is responsible for engineering operations including risk management and mitigation, planning, implementation of corrective and preventative maintece for critical infrastructure and vendor management within our AWS Data Center environment. They are responsible for day-to-day operational excellence, maintece of the critical infrastructure, supervising specialist vendors, acting as first responders to incidents, and becoming subject matter experts for the facility.
Key responsibilities:
The Data Center Engineering Operation Engineer is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating within contract parameters within facilities. Often this will be including risk management and mitigation, corrective and preventative maintece of critical infrastructure, vendor management and metric reporting.
- Act as the site primary point of contact for internal and external stakeholders involving communication and relationship management.
- Meet daily hours of operations, on call requirements and response during rotations.
- Manage minor and major planned and unplanned site works for critical infrastructure, with a solid understanding of the works involved, risks, mitigation and seeking approvals within relevant SLAs as required.
- Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures local legislation.
- Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the data center facility infrastructure operations and maintece.
- Generate change management requests incident management tickets for DCEO activities.
- Work with DCO managers (IT), Networking, Logistics, Safety, Security and other business leaders and operating partners to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.
- Establish documentation relevant to technical support of business facility operations.
- Drive implement projects to increase current facility capacity, efficiency, sustainability reliability.
- Assist in recruiting efforts.
- Support operating partners in the resolution of any infrastructure engineering issues
A day in the life:
- In day today scale, you will be involved in:
- Troubleshoot facility and rack-level events within internal Service Level Agreements (SLA).
- Perform rack installs, rack decommissioning, and facility MEP management.
- Provide operational readings and key performance indicators to make sure uptime is maintained
- Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures local legislation.
- Performance and oversight of maintece and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
- Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.
Basic Qualifications:
- 4+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities, or 2+ years of electrical or mechanical experience
- Experience in data center engineering or operations
- Experience with Microsoft Office including Outlook, Word, and Excel
Preferred Qualifications:
- 3+ years of data center engineering or operations experience
- Electrical or mechanical Journeyman License
- operating engineering license such as DC II, DC III, or equivalent
- Experience developing MOPs and SWMS for planned works
