Data Center Operations Analysts - IBM i Operations

About Ensono.

Job Summary

Job Responsibilities

• Respond to client issues received by telephone, voice mail, e-mail and via the customer portal
• Operations Basics
• Using commands and prompts.
• Starting and stopping iSeries.
• Controlling and managing several Devices.
• Monitoring Auxiliary storage Pool (ASP).
• Handling several logical partitions (LPARS).
• Controlling Jobs, Printers and Output Queue.
• Working with Subsystem.
• Experience in ticketing tool on Service Now.
• Providing solution to issues reported by Users.
• Creating and managing User profiles
• (Enable/Disable/Change) in AS400.
• Extraction of Spool files (job logs) using I Series Navigator.
• Knowledge of BRMS: Creating control groups,
• scheduling backups using scheduler.
• Making sure daily, weekly and monthly backups completion.
• backup and tape details status report fetching.
• Monitoring the MIMIX/any replication tool related tasks on production and DR system.
• Performed system IPLs and Full Save.
• Knowledge on working with HMC.
• Knowledge of restoration of Save File from Tape to
• BRMS.
• Raising, Implementing and closing change record
• as per Business requirement for modifying object.
• Manage and complete scheduled tasks on time
• Ensure effective client communications take place
• Ensure the effective assignment and escalation of incidents to Level 2 and Level 3 support teams where appropriate
• Advise the Team Lead and/or Shift Manager of emerging issues
• Adherence to ITIL processes
• Contribute documentation to the shared knowledge base
• Ensure all changes are documented through the change management process
• Execute change management tasks in line with defined processes
• Take a leading role in the analysis and resolution of problems as raised by the problem management function and by clients
• Assist and mentor team members in Ensono’s structured approach to troubleshooting problems
• Act as a role model and mentor for fellow team members
• Set up client and internal bridge calls as requested
  

Mandatory Skills

• Demonstrable experience of working in an IT infrastructure focused helpdesk role.
• Basic technical awareness of IT server infrastructure
• Knowledge of the ITIL framework desirable
• Additional preferred knowledge: VMware, AWS/Azure
  

Job Location