Data and Analytics Service Delivery Lead

Job Description

Join our Team About this opportunity We are seeking a highly skilled Data & Analytics Service Delivery Lead with proven competence on AI, and knowledge on OSS/BSS domains. The person will join a dynamic, globally diverse team taking care about Service Delivery within Data and Analytics Domain, with Customers distributed worldwide, in a context of non-delegated business. Team objective is to bring value through the expertise within Data and Analytics domain in telecom sector. The successful candidate will primarily focus on AI, enabling the Service Delivery process, model and strategy in such area. What you will do Define and fine tune the Service Delivery strategy and the Service Offering in collaboration with Portfolio and Sales. Support Sales for SI Services estimations. AI Use Cases Definition and harvesting, to unlock business value. Creation and Maintenance of Global Service Delivery Assets (Delivery Model and Pyramid, Industrialization, etc.) Scope build and scale AI Solutions. Ensure successful Projects Delivery execution, through the implementation of domain best practices. Drive Competence Management, internal and external. Work together with R&D for competence ramp-up, Product Serviceability Improvements, Service Led Business enablement, development of new Features and Use Cases. Work very close to Data and Analytics Portfolio and Sales, to properly set / fine tune the Service Delivery strategy and the Service Offering, primarily for AI. You will bring Demonstrated experience of more than 10 years in Service Delivery or equivalent roles in the OSS BSS space either internal or external Out of which at least 3 years in leading Service engagements in the analytics or AI or GenAI domains Cross-Functional Leadership Experience collaborating with diverse teams such as engineering and portfolio and marketing and sales Technical Understanding Strong domain expertise in telecom networks experience in telecom analytics tools as well as AI and Gen AI technologies and how they apply to data management solutions Analytical skills Proficiency in data analysis and the ability to use data-driven insights to make decisions Demonstrated leadership track record including personal development track record on the same Ability to lead a distributed diverse multi-cultural and matrix organization whilst securing right on time mobilization of stakeholder support for results Excellent English verbal and written communication skill Good to have Entrepreneurial and commercial thinking with an interest in business management Genuine interest in product architecture and technology Experience working in international markets or with global teams Why join Ericsson? What happens once you apply? Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Gurgaon Req ID: 767937