Data, Analytics & AI Director-Managed Services

Role Overview: At PwC, as a member of the managed services team, you will focus on providing outsourced solutions and support to clients across various functions. Your role involves helping organizations streamline their operations, reduce costs, and enhance efficiency by managing key processes and functions on their behalf. You will leverage your skills in project management, technology, and process optimization to deliver high-quality services to clients. Specifically, if you are part of the managed service management and strategy team, your responsibilities will include transitioning and running services, managing delivery teams, programs, commercials, performance, and delivery risks. Your work will revolve around continuous improvement and optimizing managed services processes, tools, and services. Key Responsibilities: - Lead end-to-end delivery of managed data analytics services to clients, ensuring projects meet business requirements, timelines, and quality standards - Set up Incident Management and Problem Management processes for the engagement - Collaborate with cross-functional teams, including data engineers, data scientists, and business analysts, to deliver end-to-end solutions - Monitor, manage, and report service-level agreements (SLAs) and key performance indicators (KPIs) - Maintain strong client relationships and serve as the focal point for client interactions - Implement standardized processes, workflows, and best practices for efficient operations - Lead and mentor a team of service managers and technical professionals to ensure high performance and continuous development - Collaborate with sales teams to identify opportunities for growth and expansion of services - Ensure data security, privacy, and compliance with relevant standards and regulations Qualifications Required: - Bachelor's degree in information technology, Data Science, Computer Science, Statistics, or a related field (master's degree preferred) - Minimum of 20 years of experience with at least 5 years in a managerial or leadership role - Proven experience in managing and leading large data analytics services for clients across different industries, preferably within a managed services delivery or consulting environment - Proficiency in various data analytics tools, cloud platforms, big data technologies, and programming languages - Certification in data-related disciplines preferred - Demonstrated ability to lead teams, manage complex projects, and deliver results - Excellent verbal and written communication skills, with the ability to present complex information to non-technical stakeholders (Note: Additional details about the company were not included in the provided job description.),