Data Analyst - Logistics

As a Data Analyst Logistics at Mosaic Wellness, you will play a crucial role in optimizing the delivery operations to ensure a seamless and efficient experience for our customers. With a focus on deriving actionable insights and collaborating with the logistics team, you will contribute to enhancing key metrics related to order delivery, customer satisfaction, and operational costs. Your responsibilities will include analyzing delivery-related metrics such as order-to-delivery time, compliance with delivery timelines, and cost per order. By identifying areas for improvement and working closely with the logistics team, you will drive initiatives to enhance the overall delivery process and reduce customer escalations. In this role, you will be responsible for compiling performance dashboards to evaluate the effectiveness of courier partners and implementing strategies to optimize last-mile operations. Your expertise in data analysis will be essential in automating detailed reports and providing valuable insights to support data-driven decision-making within the logistics department. Furthermore, you will collaborate with cross-functional teams to identify opportunities for enhancing the customer experience through logistics operations. Your role will contribute to ensuring a high level of customer satisfaction and operational efficiency in the delivery process. This position requires a candidate with 2-5 years of experience, preferably in a direct-to-consumer (D2C) or business-to-consumer (B2C) startup environment in a logistics or operations role. The salary bracket for this role is 6-7 lakhs per annum. Join us at Mosaic Wellness in Thane for a full-time employment opportunity and be part of a dynamic team dedicated to helping Indians lead more fulfilling lives surrounded by wellness and grace.,