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Etech Global Services
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Data Analyst – Contact Center Analytics

Data Analyst – Contact Center Analytics

Etech Global Services

3 years

3 - 10 Lacs

gāndhīnagar

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

data analytics tableau reports support sql extract azure analyze documentation dashboard training publishing communication flexibility etl python schedule

Work Mode

Remote

Job Type

Part Time

Job Description

Remote

What We Offer:

Canteen Subsidy
Night Shift allowance as per process
Health Insurance
Tuition Reimbursement
Work-Life Balance Initiatives
Rewards & Recognition

What You’ll Be Doing:

Develop and maintain Tableau dashboards and scheduled reports.
Perform ad hoc analyses to support operational and business needs.
Write and optimize SQL queries to extract data from Azure Synapse / Azure SQL.
Analyze contact center KPIs (AHT, ASA, CSAT, FCR, etc.) and provide insights.
Work directly with US clients to gather requirements and present findings.
Ensure data accuracy, documentation, and dashboard usability.
Support internal teams with Tableau training when required.

What We Expect You To Have:

3+ years total experience in Data Analysis.
Minimum 2 years of hands-on Tableau experience (dashboard building, publishing).
Strong SQL skills and experience with Azure Synapse or Azure SQL databases.
Mandatory experience in contact center analytics / call center domain.
Good communication skills for direct client interaction.
Flexibility to work in US-aligned shifts (starting 6:30 PM IST).

Good to Have Skills

Understanding of ETL/data pipelines.
Experience with advanced analytics (Python/R) is a plus.

Job Title

Data Analyst – Contact Center Analytics

Location

Gandhinagar

Schedule & Shift

6:30 PM IST - 3:30 AM IST (Flexible for US clients)

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