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CX Quality and Process Excellence

0 years

0 Lacs

Mumbai Maharashtra India

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

service strategy planning salesforce zendesk freshdesk powerbi tableau metrics iqs

Work Mode

On-site

Job Type

Full Time

Job Description

A track record of managing large-scale customer service operations, followed by a transition into CX strategy, planning, or process excellence roles. Expertise with tools like Salesforce, Zendesk, Freshdesk, PowerBI, Tableau, or similar. Deep understanding of customer lifecycle metrics (NPS, CSAT, IQS, VoC programs) and proven success in improving them. Have run operations end-to-end—and now lead with a strategic and customer-centric lens. Show more Show less

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Digital Marketing

Tech City

50-100 Employees

31 Jobs

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