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Seven N Half
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CX Quality and Process Excellence

CX Quality and Process Excellence

Seven N Half

5 - 9 years

0 Lacs

maharashtra

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

salesforce zendesk tableau freshdesk powerbi

Work Mode

On-site

Job Type

Full Time

Job Description

You have a proven track record of managing large-scale customer service operations and have transitioned into roles focusing on CX strategy, planning, or process excellence. Your expertise includes working with tools such as Salesforce, Zendesk, Freshdesk, PowerBI, Tableau, or similar platforms. You possess a deep understanding of customer lifecycle metrics such as NPS, CSAT, IQS, and VoC programs, and have successfully improved these metrics in the past. Having experience in running operations end-to-end, you now operate with a strategic and customer-centric perspective to lead the team.,

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CX Quality and Process Excellence