CX Analytic Specialist

Role Overview: You will be responsible for managing and executing regular reporting on Customer Experience metrics and key performance indicators (KPIs). This includes analyzing data from third-party benchmarking reports to compare performance against industry standards and identify areas for competitive advantage. You will translate complex data and analytical findings into clear and compelling reports and presentations for various stakeholders across the business. Additionally, you will monitor CX trends, identify opportunities for deeper analysis, and drive efficiency and automation in CX reporting and data analysis processes. Key Responsibilities: - Manage and execute regular reporting on Customer Experience metrics and KPIs. - Analyze data from third-party benchmarking reports to compare performance and identify competitive advantage. - Translate complex data and analytical findings into clear reports and presentations for stakeholders. - Monitor CX trends and identify opportunities for deeper analysis or new measurement approaches. - Implement solutions to drive efficiency and automation in CX reporting and data analysis processes. - Ensure data integrity and accuracy in all reporting and analysis. Qualifications: - 5+ years of proven experience in analyzing customer data, survey results, or CX/business metrics. - Strong analytical and problem-solving skills with the ability to interpret complex data sets. - Proficiency in data analysis and reporting tools such as Excel, Qliksense, and PowerBI. SQL experience is beneficial. - Experience with specific CX platforms/survey tools (e.g., Medallia) is also considered beneficial. - Excellent communication and presentation skills to explain technical findings to non-technical audiences. - Ability to work independently and manage multiple reporting cycles and projects simultaneously. Role Overview: You will be responsible for managing and executing regular reporting on Customer Experience metrics and key performance indicators (KPIs). This includes analyzing data from third-party benchmarking reports to compare performance against industry standards and identify areas for competitive advantage. You will translate complex data and analytical findings into clear and compelling reports and presentations for various stakeholders across the business. Additionally, you will monitor CX trends, identify opportunities for deeper analysis, and drive efficiency and automation in CX reporting and data analysis processes. Key Responsibilities: - Manage and execute regular reporting on Customer Experience metrics and KPIs. - Analyze data from third-party benchmarking reports to compare performance and identify competitive advantage. - Translate complex data and analytical findings into clear reports and presentations for stakeholders. - Monitor CX trends and identify opportunities for deeper analysis or new measurement approaches. - Implement solutions to drive efficiency and automation in CX reporting and data analysis processes. - Ensure data integrity and accuracy in all reporting and analysis. Qualifications: - 5+ years of proven experience in analyzing customer data, survey results, or CX/business metrics. - Strong analytical and problem-solving skills with the ability to interpret complex data sets. - Proficiency in data analysis and reporting tools such as Excel, Qliksense, and PowerBI. SQL experience is beneficial. - Experience with specific CX platforms/survey tools (e.g., Medallia) is also considered beneficial. - Excellent communication and presentation skills to explain technical findings to non-technical audiences. - Ability to work independently and manage multiple reporting cycles and projects simultaneously.