10 Cx Platforms Jobs

As a Solutions Specialist in Data Analytics at DT Consulting, your role will involve: - Taking ownership of end-to-end analytics projects, utilizing our unique approach to research and advisory services. - Leading analyst teams to deliver high-quality research and analytics projects that meet client satisfaction. - Mentoring and guiding junior colleagues in their technical and professional development. - Translating business requirements into analytical problem statements. - Designing and deploying quantitative research surveys. - Performing data cleaning and processing tasks to visualize response datasets. - Managing dashboard development projects, from design to deployment. - Delivering re...

Work Schedule Standard (Mon-Fri) Environmental Conditions Office About Thermo Fisher Scientific Thermo Fisher Scientific Inc. is the world leader in serving science, with an annual revenue of approximately $40 billion. Our mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are advancing life sciences research, solving complex analytical challenges, improving laboratory efficiency, enhancing patient health through diagnostics, or developing life-changing therapies, we are here to support them. Our diverse team of more than 100,000 employees delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmac...

Role Overview: You will be responsible for managing and executing regular reporting on Customer Experience metrics and key performance indicators (KPIs). This includes analyzing data from third-party benchmarking reports to compare performance against industry standards and identify areas for competitive advantage. You will translate complex data and analytical findings into clear and compelling reports and presentations for various stakeholders across the business. Additionally, you will monitor CX trends, identify opportunities for deeper analysis, and drive efficiency and automation in CX reporting and data analysis processes. Key Responsibilities: - Manage and execute regular reporting o...

As a Senior Sales Representative at Oracle, you will play a crucial role in assisting brands to utilize Oracle's CX platforms, with a specific focus on the B2C Marketing Platform, Responsys, the B2C Service platform, Service Cloud, and Oracle's innovative technology tailored for telecommunication companies. Your responsibilities will include: - Collaborating with brands to understand their needs and recommend the most suitable solutions from Oracle's CX platforms. - Developing and implementing sales strategies to drive revenue growth and meet sales targets. - Building and maintaining strong relationships with clients to ensure customer satisfaction and retention. - Keeping up-to-date with in...

As the Head of Digital Experience at a PE-funded startup incubated by one of India's leading B2B travel portals, you are responsible for redefining how travelers discover, buy, and benefit from insurance and ancillary services. Your mission involves seamlessly integrating protection and value-added services into the travel journey of customers (travel agents) by leveraging deep industry expertise and access to a robust travel ecosystem. **Key Responsibilities:** - **Customer Journey Design & Optimization** - Design and optimize cross-sell flows for insurance and ancillary services across web and mobile travel booking journeys. - Collaborate with product, tech, and design teams to deliver sea...

Role Overview: You will be responsible for leading curriculum development programs for Oracle Cloud Applications by collaborating with cross-functional teams to ensure successful project execution and alignment across teams. Your role will be crucial in delivering high-quality learning content that aligns with Oracle Cloud product releases and learning strategies. Key Responsibilities: - Own and drive multiple curriculum projects from start to finish, ensuring timely completion and alignment with scope, while demonstrating independent working and decision-making skills. - Coordinate with product managers, curriculum developers, instructional designers, and production teams to align on projec...

Thermo Fisher Scientific Inc. is the world leader in serving science, with an annual revenue of approximately $40 billion. The mission of Thermo Fisher Scientific is to enable customers to make the world healthier, cleaner, and safer. Whether customers are advancing life sciences research, solving complex analytical challenges, improving laboratory efficiency, enhancing patient health through diagnostics, or developing life-changing therapies, Thermo Fisher Scientific is committed to supporting them. With a diverse team of more than 100,000 employees, Thermo Fisher Scientific delivers innovative technologies, purchasing convenience, and pharmaceutical services through industry-leading brands...

As a dynamic and experienced Product Manager & Technical Lead, you will be responsible for owning and driving the end-to-end digital product roadmap across mobile, web, and Salesforce platforms. This hybrid role combines the strategic vision of a Product Manager with the technical leadership of a Delivery Lead to ensure successful, scalable, and customer-centric digital experiences. You will play a critical role as the bridge between business stakeholders and technical teams, overseeing product strategy, agile delivery, technical feasibility, and stakeholder engagement. In this role, your key responsibilities will include defining and managing the product vision and roadmap in alignment with...

You are a dynamic and goal-oriented Sales Manager responsible for leading the expansion of the Digital Transformation business unit in Brazil. Your primary focus is to drive strategic revenue growth by offering cutting-edge digital solutions and services tailored to enterprise clients, while simultaneously developing the LATAM market across various industries. Your role requires a strong understanding of digital transformation trends and technologies, including cloud computing, AI/ML, data analytics, automation, and DXP/CX platforms. Engaging C-level stakeholders and collaborating with pre-sales to comprehend and translate client needs into impactful digital strategies are key aspects of thi...

Mastercard's Global Customer Delivery & Care (GCD&C) organization is dedicated to delivering world-class B2B and B2C customer experiences across multiple service channels. As a key member of our Customer Experience (CX) Technology team, you'll be instrumental in leveraging modern software and Agile practices to develop self-service and automated solutions that are scalable, secure, and customer-centric. We are seeking a Principal Enterprise Architect to spearhead the architecture of strategic initiatives within CX Technology. In this critical role, you'll lead the design of scalable and reliable customer engagement platforms, collaborating closely with engineering, product, and security team...