Customer Technical Solution Manager

Role & responsibilities

• Provide technical support to customers in the relevant regions & as well as to sales managers in the commercial team.
• Lead the technical team in India, interaction with the other Technical Solutions managers, specialists & technologists in Malaysia / China.
• Travel and meet customers together with the commercial team, to achieve the company business objectives on product acceptance & approval.
• Observe and create new opportunities from the customers needs if any.
• Share the actions that are discussed with the customers after the visits/meetings with application specialist/technologist and follow and track them.
• Share knowledge with other colleagues, application specialists and technologists for the continuity of the projects.
• Understand customers pain points and provide a technical solution;
• Proactively engaged the customers;
• Deep understanding of customer accounts and decision makers;
• Deep understanding process of customers;
• Visit Customers with sales teams;
• Co-ordinate activities together with application specialist, training programs for the customers in the application lab and do online sessions with customers if needed;
• Promote and facilitate organizational talent growth & people management in CTS team.
• Training/co-lead the application specialist;
• Support application specialist/technologist for the preparations of any exhibitions that our company is attending;
• Support other CTS colleagues in Asia;
• Follow the projects in Food Security system and do the updates if needed in order to achieve the projects closed as won.

Preferred candidate profile

• At least 10 years of experience in food, fats and oils industry, especially in confectionery and chocolates.
• Good knowledge and long experience on fats and oils in the food industry & to be able to support customers with all their technical needs and questions.
• Good presentation and communication skills to share knowledge, projects & describe what is requested from the customers, and share this with sales team and management.
• Increase the application capability of the technical teams with special applications and share and show this capability with the customers during the workshops.
• Travel when needed with sales managers to support customers within India, and in South

& Mid Asia.

• Solve queries, pitch the product, engage with customers & across internal teams.
• Understand the ecosystem well.