Customer Technical Project Manager

The E2E Care Technical Lead''s mission is to ensure customer network availability, taking the ownership of the solution in the assigned customer(s). Must have strong technical skills of Nokia CNS portfolio (CN and BA) but holds the needed knowledge of the solutions, designs, and customizations of a customers network.

This allows the detailed technical understanding to execute the job in accordance with the seniority required. Must ensure care technical processes are being followed, and well documented to secure the network stability and performance. Will support the internal peers and the Customer Care Manager acting as the primary interface in technical issues for customer during care phase operations.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Serve as the primary technical contact and reference for medium to large customer projects, acting as the first point of technical escalation throughout the project lifecycle.
• Lead and manage end-to-end technical delivery activities in line with customer contracts, ensuring quality, risk, and timeline adherence from delivery preparation through deployment, acceptance, and care phases.
• Collaborate closely with Project Management, PEOs, and technical teams to support project planning, execution, acceptance, and smooth handover to operations.
• Ensure operational continuity, network availability, and execution excellence by proactively applying BG/BL guidelines and the PM@Nokia methodology.
• Drive and coordinate technical execution and care activities, including core network implementation, system acceptance, multi-vendor integration, fault management, preventive care, and HW/SW upgrades.
• Perform technical risk analysis, define mitigation actions, and manage technical escalations to minimize delivery and operational impact.
• Validate technical workload, skill requirements, and resource allocation, ensuring appropriate expertise, onboarding, release planning, and identifying opportunities for contract expansion or solution improvements.

Qualifications

Must have:

• A graduate/ post graduate or equivalent degree with 10 + years in the industry Wireless Telecom Experience, 6+ years in customer support, utilizing helpdesk tools and participating in 24x7 on-call support.
• In-depth knowledge of 3GPP standards, 3G/4G/5G protocols, call flows, TCP/IP, network security, and core network functions.
• SDM, IMS & Packet Core Proficiency- Prior experience with Nokia Packet, SDM, IMS & 5G Core network elements (HLR, HSS, CSD, NPC, MME, SAEGW, etc.) will be added advantage.

Good to have:

• Working experience with Cloud Native, VNF/CNF, Microservices, OpenStack, Containers, Docker, Kubernetes (K8s), and Helm.
• Proficiency in scripting languages (Python, UNIX, Bash) and Microsoft Office applications (Excel, PowerPoint, Power BI, Teams, etc.).