37 Technical Escalation Jobs

Support Engineer required 2 years of experience in L3, troubleshooting, escalations, and incident management with SLA compliance. Strong communication skills, proficient in Linux, SQL, MongoDB, technical documentation, and cross-team collaboration. Required Candidate profile Good communication L3 Support Engineer - experience in troubleshooting, handling escalations, incident management, Linux, SQL, RCA, SOP, and cross-team collaboration comfortable with rotational shift.

We are seeking an expert-level ServiceNow Principal Technical Consultant to join our organization. In this role, you will be the principal technical owner for our most complex ServiceNow programs. You will lead the architecture, design, and deployment of innovative solutions, leveraging deep expertise across the ServiceNow platform. This role requires a blend of elite technical skills, strong leadership, and the ability to act as a thought leader and trusted advisor to our senior management and key customers. Roles and Responsibilities Lead project teams and mentor developers to design, architect, and deploy complex, scalable solutions on the ServiceNow platform. Own the solution architectur...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Role Overview:We are seeking a highly experienced and dynamic Senior Manager – SAP FI to lead full-cycle SAP S/4HANA Finance implementations for enterprise clients. The ideal candidate will be a strategic leader with deep functional expertise, strong delivery acumen, and the ability to lead teams and influence business stakeholders.Roles & Responsibil...

About The Role Project Role : Custom Software Engineer Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP FI CO Finance Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that project goals are met, facilitating discussions to address challenges, and guiding your team through the development process. You ...

We are seeking a seasoned Senior Modern Workplace Engineer with deep technical expertise across the Microsoft 365 ecosystem. This is a senior-level, hands-on engineering role focused on designing, implementing, troubleshooting, and providing Tier-3 support for enterprise Modern Workplace environments of Fortune 1000 and upper-mid-market clients. You will act as the technical escalation point for complex issues spanning Microsoft Endpoint Manager (Intune), Azure AD/Entra ID, Windows Autopilot, Defender for Endpoint, Exchange Online, SharePoint Online, OneDrive, Teams governance, and Power Platform administration. Primary Responsibilities Architect, deploy, and optimise large-scale Microsoft 3...

Role Description: This is a technical role responsible for managing complex Citrix environments, including design, optimization and supporting Amgens Citrix Virtual Apps and Desktops environments across enterprise infrastructure you will be responsible for designing and implementing information system architectures to support business needs You will analyze requirements, develop architectural designs, evaluate technology solutions, and ensure alignment with industry best practices and standards Your expertise in system architecture, strong problem-solving abilities, and ability to communicate complex technical concepts will enable you to deliver robust and scalable IT solutions The ideal can...

About The Role Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : Infotainment & Telematics Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Custom Software Engineer, you will develop and configure software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve applying your knowledge of ...

Staff Software Engineer, Platform Infrastructure - Build Services The Auth0 platform secures more than 100 million logins each day for customers all around the world - and we''re growing fast! The Platform Infrastructure teams enable Auth0 engineers to move faster by giving them tools to easily build, deploy and manage their services on AWS and Azure. This is a role with a huge impact. You will get to work with engineers throughout the organization and what you build will be a foundational piece of the infrastructure that allows Auth0 to scale for years to come. The Platform Build Services team is responsible for designing and developing the entire Continuous Integration (CI) system. Our pri...

Job Family: Cloud Platform Administrator Business Title: SAS MCS Cloud Operations Administrator As a Cloud Platform Administrator for the SAS MCS team in SASs Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed SAS application environments. You will work collaboratively with customers, analysts, developers, and implementation team members to deliver world class SAS service. You will support the team with training, expertise, mentoring, and best practices related to enterprise application technology, architecture, and support. You will work with global R&D, Product, Technical Support, global PSD/Partners, and CIS teams to dri...

1. Leadership & Team Management: Lead, mentor, and develop a team of QA Engineers, fostering a culture of continuous learning, high performance, and accountability. Conduct regular one-on-ones, performance reviews, and career development planning for team members. Act as a technical escalation point for the team, providing guidance and problem-solving support. Champion best practices in testing methodologies and quality assurance across the team. 2. Technical Skills Lead the design, development, and maintenance of robust, scalable, and reliable automated test frameworks using Playwright and TypeScript. Drive the integration of automated tests into the Continuous Integration/Continuous Deploy...

Your key responsibilities AWS Cloud Platform Support and Administration Provide day-to-day support and administration for AWS cloud environments, ensuring high availability and performance of applications and services. Troubleshoot and resolve issues related to AWS-hosted applications and infrastructure, minimizing downtime and impact on users. Act as a technical escalation point for application developers and support teams encountering complex AWS-related problems. Monitor AWS services for health, performance, and security compliance AWS Services Deployment and Management Design, build, and deploy scalable and secure AWS services based on business requirements and cloud best practices. Mana...

Job Description Summary We are seeking a highly experienced Principal Software Architect to lead the technical evolution of our legacy software products built in C++, VC++, and Java, with deep domain expertise in power systems. This role is pivotal in bridging the gap between mature legacy platforms and modern re-platformed solutions, ensuring architectural consistency, technical excellence, and customer-centric innovation across transmission portfolio. Job Description Architecture & Design Leadership Own and evolve the architecture of legacy grid software products, ensuring scalability, maintainability, and performance. Define and enforce architectural standards, design patterns, and best p...

We are seeking a versatile Tier 2/3 AWS Engineer to join our Partner-Led Enterprise Support team. You will act as the primary technical escalation point for a broad range of AWS customers, handling high-severity incidents, complex architectural reviews, and proactive optimization across the full AWS service portfolio. This role requires deep, practical expertise in multiple AWS domains and the ability to deliver rapid, high-quality outcomes under pressure. Key Responsibilities Incident & Problem Management Lead triage, diagnosis, and resolution of critical (P1/P2) incidents across the AWS ecosystem. Perform root cause analysis (RCA) and deliver customer-facing post-mortem reports with action...

Role and Accountabilities: Senior Oracle Fusion Middleware (FMW) Consultant to act as the technical architect and lead for our client's enterprise integration platform. This senior role requires deep, hands-on expertise in Oracle SOA Suite, Oracle Service Bus (OSB), and B2B for Oracle. The consultant will be responsible for the design, development, deployment, and support of all mission-critical integrations connecting the core Oracle EBS system with numerous other on-premise and cloud applications. As the subject matter expert (SME) for all middleware services, you will provide technical leadership, architectural guidance, and advanced troubleshooting for the entire integration backbone. Th...

About this role: Wells Fargo is seeking a Software Engineering Manager In this role, you will: Manage, coach, and develop a team of individual contributor engineer roles with low to moderate complexity and less experienced managers who are responsible for building high quality capabilities with modern technology Ensure adherence to the Banking Platform Architecture, and meeting non-functional requirements with each release Engage with architects and experienced engineers to incorporate Wells Fargo Technology technical strategies, while understanding next generation domain architecture to enable application migration paths to target architecture, for example, cloud readiness, application mode...

Role Description: This onsite role is part of the global Citrix operations team, supporting 24/7 coverage to ensure operational continuity and infrastructure resilience. This role should manage, optimize, and support Amgen Citrix Virtual Apps and Desktops environments across global enterprise infrastructure. The ideal candidate will bring deep hands-on expertise in Citrix ADC/NetScaler, Load Balancer combined with knowledge of Windows Server environments, Active Directory, and virtualization platforms such as VMware or Hyper-V. This role is responsible for ensuring the stability, performance, and security of Citrix solutions that support Amgens mission-critical applications and end-user plat...

Role Description: This onsite role is part of the global Citrix operations team, supporting 24/7 coverage to ensure operational continuity and infrastructure resilience. This role should manage, optimize, and support Amgen Citrix Virtual Apps and Desktops environments across global enterprise infrastructure. The ideal candidate will bring deep hands-on expertise in Citrix ADC/NetScaler, Load Balancer combined with knowledge of Windows Server environments, Active Directory, and virtualization platforms such as VMware or Hyper-V. This role is responsible for ensuring the stability, performance, and security of Citrix solutions that support Amgens mission-critical applications and end-user plat...

Primary Skills: Minimum 10+ years of overall IT experience, with strong recent hands-on experience on Workato Proven track record of designing and implementing integrations using Workatos low-code platform Good to have experience in Salesforce (SFDC), Snowflake, and Oracle applications Strong understanding of REST APIs, Webhooks, and workflow automation Ability to develop, test, and deploy recipes, handle error processing, and build scalable integrations Boomi Integration Architect Key Responsibilities : Design and architect integration solutions using Boomi AtomSphere Strong hands-on experience with Boomi B2B/EDI (X12, RN) integrations Proficiency in Boomi API management, including developm...

Role and Accountabilities: Senior Oracle Fusion Middleware (FMW) Consultant to act as the technical architect and lead for our client's enterprise integration platform. This senior role requires deep, hands-on expertise in Oracle SOA Suite, Oracle Service Bus (OSB), and B2B for Oracle. The consultant will be responsible for the design, development, deployment, and support of all mission-critical integrations connecting the core Oracle EBS system with numerous other on-premise and cloud applications. As the subject matter expert (SME) for all middleware services, you will provide technical leadership, architectural guidance, and advanced troubleshooting for the entire integration backbone. Th...

Role Description: The role is responsible for developing and implementing the organizations information security strategy to protect data, systems, and networks from potential threats and designing and implementing the organizations security architecture, ensuring that all systems, applications, and networks are protected against threats. This role involves working closely with IT and development teams to integrate security into every aspect of the technology stack. This role involves overseeing the security team, managing risk, and ensuring compliance with relevant regulations and standards. The ideal candidate has strong leadership skills, in-depth knowledge of cybersecurity practices, and...

Exp - 12- 15 Yrs B.E/B.Tech/MCA/M.Tech/ME/ MBA IT only LOCATION - Navi Mumbai Belapur Must have minimum 14 Years working experience as Technical Support Manager Must have detailed understanding of Managed Services Business Model Must have experience in Managing environment like Linux, AIX, Middleware etc , Storage & Backup Admin roles Must have expertise to perform Disaster Recovery Design Planning, HA Design Planning Must have expertise in to manage technical staff and Infra Hardware and Software equipments related to Cloud, Virtualization, Server, Network, Security, Databases etc. Must have effective abilities to maintain strong relation CIO, Vendors, Security and Other Support Teams Must ...

About The Role Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Identity Access Management (IAM), Microsoft Active Directory, Microsoft Azure Active Directory Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary We are seeking a highly experienced Entra ID (formerly Azure AD) & Active Directory Architect to design, implement, and optimize enterprise id...

About The Role Project Role : Technology OpS Support Practitioner Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Must have skills : IT Infrastructure Operations Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology OpS Support Practitioner, you will be responsible for ensuring the integrity and governance of systems while adh...

Roles & Responsibilities: Administer and maintain Microsoft Endpoint Configuration Manager (SCCM/MECM) infrastructure Design, implement, and optimize task sequences for OS deployments (OSD), including driver and BIOS management Manage software update deployments, patching schedules, and compliance reporting Maintain SCCM client health, collections, boundary groups, and configuration baselines Manage and maintain Group Policy Objects (GPOs) to enforce security baselines, application restrictions, and system configurations across global endpoints Ensure global endpoint compliance with internal security policies, vulnerability management standards, and regulatory frameworks Collaborate with Inf...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Role Overview:We are seeking a highly experienced and dynamic Senior Manager – SAP FI to lead full-cycle SAP S/4HANA Finance implementations for enterprise clients. The ideal candidate will be a strategic leader with deep functional expertise, strong delivery acumen, and the ability to lead teams and influence business stakeholders.Roles & Responsibil...