Customer Support - Work from home (Jamaica)

Job Description

We are looking for passionate individuals with excellent English speaking and writing skills to join our team as Customer Support. Ideal candidates should have experience in customer service, ideally with US and international clients and a strong commitment to providing outstanding support. Key Responsibilities: Processing payroll and managing timesheet requests accurately. Conducting insurance audits and ensuring correct deductions. Managing company inboxes and responding to internal employee queries effectively. Handling garnishments and completing employee verifications promptly. Organizing data, running reports, and assisting with project-based tasks. Requirements:/Skills: Strong communication skills to ensure timely and effective responses to employee inquiries. Proficiency in data management, including an understanding of Excel. Experience in billing processes or similar administrative tasks. Comprehensive Resume with employment dates (Months and Years) Experience: Minimum of 1 year of work experience as a Customer Support in a single company E-commerce Experience while not mandatory is a plus. Technical Requirements (MUST HAVE - Non-negotiable): No need to apply if you do not meet the requirements below: PC/Laptop Specifications: CPU: At least Intel i3 or AMD equivalent; for Mac devices, a 2013 model or newer. RAM: Minimum of 8 GB. Operating System: Windows: Windows 10 or newer macOS: Catalina (10.15) or newer Internet Connection: At least 10 Mbps for both upload and 10 Mbps for download speeds. Ping ms or latency should be less than 80 but the lower the better. No mobile data is permitted. Headset: Preferably a headset with a noise-canceling feature to eliminate background noise. Webcam: A decent quality webcam is required for virtual interactions. Work Schedule: The work schedule for this position is during business hours in the Eastern Standard Time zone (USA EST). The specific hours may vary, and candidates should be aware that the schedule is subject to change depending on business needs. Show more Show less