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WM Universal Solutions
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Customer Support

Customer Support

WM Universal Solutions

0 - 5 years

|

3 - 7 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

bpo customer service customer care voice process international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Service Executive Voice Process

Handle inbound and outbound voice calls professionally and efficiently
Address customer queries, provide accurate information, and resolve issues on the spot
Maintain detailed call records and follow company protocols
Work collaboratively with team members to meet and exceed service standards
Adapt to different customer personalities and handle challenging conversations with patience

What We are Looking For:

Excellent spoken English and communication skills
Positive attitude and a customer-first mindset
Ability to multitask and stay organized in a fast-paced environment
Comfortable working in
rotational shifts and rotational weekly offs
Basic computer skills and typing speed
Open to
freshers
; candidates with up to
5 years of experience
in customer service preferred

Why Join Us?

5-day work week for work-life balance
Friendly and inclusive work environment
Fast-paced and engaging role that helps build your career in customer service
Clear path for internal growth and career advancement

:

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WM Universal Solutions

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