Customer Support- Voice Process

Job Description

Hi, We have a below opening. Please reply if Interseted. Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Assist customers in troubleshooting issues with products or services and provide appropriate solutions. Handle a variety of customer concerns, from basic questions to more complex problems, ensuring a high level of customer satisfaction. Record all customer interactions in the system, ensuring accurate and up-to-date information. Collaborate with internal teams to escalate and resolve issues that require further investigation or technical support. Offer product or service recommendations to customers based on their needs and inquiries. Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided. Participate in training sessions to improve customer service skills and product knowledge. Assist in maintaining knowledge base articles or customer service documentation for future reference. Key Requirements: Education: Bachelors degree preferred. Experience: 3 months+ year in customer service, customer support/Tech support or a similar role (internships or voluntary experience is considered). Skills: Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-first mindset. Ability to remain calm and effective in stressful or challenging situations. Basic proficiency in using customer service software, MS Office, or CRM tools. Strong attention to detail and organization. Positive attitude and willingness to learn. Personality: Friendly and approachable demeanor. Ability to work effectively both independently and in a team. Enthusiasm for providing excellent customer service.