Customer Support - Voice Process

Job Title:

Customer Support Executive – Voice Process (Fraud Risk Management)
Department: Flipkart - Fraud Risk Management (FRM)

Job Location:

Work from Office

Job Type:

Full-Time | 6 Days Working | Rotational Week Off

Shift Timings:

• For Female Candidates: Between 8:00 AM to 8:00 PM
• For Male Candidates: Between 8:00 AM to 12:00 AM (Midnight)
• Day rotational shifts

Qualification:

• Any Graduate
• Fresher or Experienced candidates are welcome

Language Requirements:

• Fluency in English is mandatory
• Hindi is compulsory
• Good communication skills are essential

Assessment Criteria:

• Versant Level 4 (voice assessment)

Job Responsibilities:

• Handle inbound and outbound customer calls related to fraud risk management
• Verify suspicious activities or transactions reported on customer accounts
• Record and document customer interactions accurately in the system
• Provide timely and effective resolutions to customer issues
• Escalate unresolved or complex issues to the appropriate department
• Follow standard operating procedures and ensure compliance with Flipkart’s fraud policies

Key Skills:

• Excellent verbal communication
• Customer-centric attitude
• Ability to manage stressful situations calmly
• Fast learner and adaptable to process changes
• Basic computer skills

Additional Details:

• 100+ openings
• Immediate joiners preferred

Job Type: Full-time

Pay: ₹16,000.00 - ₹210,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Language:

• Hindi (Required)
• English (Required)

Location:

• Bangalore, Karnataka (Required)

Work Location: In person

Speak with the employer
+91 6370721310