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unifyCX
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Customer Support

Customer Support

unifyCX

2 years

4 - 9 Lacs

mangalore

Posted:22 hours ago| Platform: GlassDoor logo

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Skills Required

support tracking iot networks sim provisioning mobile android resolve integration configuration data signal crm development engineering documentation learning service collaboration technology cutting

Work Mode

Remote

Job Type

Part Time

Job Description

Job Preview: Wireless Technical Support / Customer Support / App Support

Role: Wireless Technical Support / Customer Support / App Support
Designation: Analyst
Work Location: Mangalore
Shift: 9 hours per day, with fixed shift and 2 days week off.

Role Overview:

The Wireless Technical Support / Customer Support / App Support Analyst plays a critical role in delivering exceptional technical assistance to customers using wireless-enabled products, particularly cellular trail cameras, GPS tracking devices, and app-connected outdoor gear. You will troubleshoot connectivity issues, assist with device setup, and guide customers through technical challenges via phone, email, and live chat.

Required Qualifications:

Education:
BCA, BSc Computers, MSc computers and BCOM with computers
Skills
2+ years of experience in technical support, preferably in wireless communications or IoT devices
Familiarity with LTE, 3G/4G/5G networks, SIM provisioning, and wireless configuration
Experience with mobile apps (iOS/Android) and remote device diagnostics

Key Responsibilities:
Provide first-level support for wireless products including cellular trail cameras, tracking systems, and app-integrated devices
Diagnose and resolve issues related to wireless connectivity (e.g. LTE/4G networks), device syncing, app integration, and firmware updates
Assist customers with activation, configuration, and data plan setup
Troubleshoot mobile app compatibility, cloud services, and signal strength problems
Document customer interactions and solutions in CRM software
Collaborate with product development and engineering teams to escalate unresolved issues
Identify trends in support requests and recommend product or documentation improvements
Maintain up-to-date knowledge of product line and wireless technologies
Provide feedback for improving user experience across products and services

Career Progression:

This role offers a clear path for career advancement:

Junior Analyst -> Analyst -> Senior Analyst -> Team Manager

Alternative paths include Quality Analyst, Trainer, WFM analyst and other specialized roles.
This job profile offers a comprehensive learning experience, blending technical knowledge with customer service, preparing you for a successful career in technical support and beyond.

Work Environment:

Shifts: 9 hours per day, with fixed shift and 2 days week off.
The shifts timings are:
Starts at 6:30pm to 3:30am.
Team: Work as part of a dynamic team in a supportive, growth-oriented environment.
Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement.
Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible.

Why Join Us?

Impactful Work: Make a real difference by helping customers solve their technical problems.
Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.
Supportive Team: Join a team that values your contributions and supports your growth.

If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Wireless Technical Support / Customer Support / App Support!

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