Customer Support Trainer

Job Title: Customer Support Trainer

Company: Job-Ready.ai

Compensation: $100/hour (Freelance/Remote)

Location: Remote | Global Applicants Welcome

About the Role:

We are hiring a Customer Support Trainer to prepare learners for customer-facing roles by teaching them to handle inquiries, complaints, and technical issues professionally and empathetically.

Key Responsibilities:

• Teach support tools like Zendesk, Freshdesk, Intercom, and ticketing systems.
• Train learners in handling live chat, voice support, and email communication.
• Conduct sessions on call etiquette, de-escalation techniques, and empathy.
• Provide feedback on tone, accuracy, and professionalism during simulations.
• Coach learners on handling SLAs, documentation, and follow-ups.

Required Qualifications:

• 2+ years in a customer support role (tech support, voice/chat/email).
• Experience in support operations and QA processes.
• Excellent command of English and soft communication.
• Prior teaching or team lead experience is a plus.
• Comfort working across time zones in a remote setup.

Why Join Job-Ready.ai?

💰 $100/hour compensation

🌍 Remote & flexible work

🧠 Work with an AI-powered training ecosystem