Customer Support Executive_Noida_CSE_003

Role Responsibilities Assist customers with inquiries through phone, email, and in person. Provide accurate information about products and services. Resolve customer complaints in a timely manner. Maintain detailed records of customer interactions. Follow up on customer issues to ensure resolution. Collaborate with sales and technical teams to enhance service delivery. Identify customer needs and recommend relevant solutions. Educate customers about new products and services. Participate in training sessions to improve product knowledge. Monitor customer feedback for areas of improvement. Assist in the development of customer service policies and procedures. Handle escalations effectively to ensure customer satisfaction. Contribute to a positive team environment by sharing knowledge. Update customer accounts and maintain database accuracy. Stay informed about industry trends and best practices in customer service. Qualifications Bachelor’s degree or equivalent experience in customer service. Proven experience as a Customer Support Executive or relevant role. Excellent communication and interpersonal skills. Strong problem-solving abilities and a focus on customer satisfaction. Proficiency in using customer service software and tools. Ability to work in a fast-paced environment and manage multiple tasks. Strong organizational skills and attention to detail. Ability to empathize with customers and resolve issues effectively. Willingness to work on-site in Noida. Familiarity with urban solutions or related sectors is a plus. Ability to adapt to change and learn quickly. Team player with a collaborative attitude. Relevant certifications in customer service are desirable. Flexible with work hours if needed. A proactive approach to identifying customer needs. ü Graduate with 1+ year experience in a logistics-based BPO or premium e-commerce process ü Excellent English communication skills – mandatory ü Rotational shifts (One side cab in odd hours) Immediate joiners only Skills: teamwork,customer service software proficiency,customer service,team collaboration,problem solving,problem-solving,attention to detail,communication,customer satisfaction,analytical skills,organizational skills,adaptability,communication skills,technical proficiency,empathy,time management Show more Show less