Customer Support Technician

Position – FTT

Work Location – Mumbai

Work from office

Budget 15 LPA

Experience – 3-5 Years

Job Description :

Customer Support techs - More focus on circuit repair for IP/Ethernet customer circuits

Network Support Techs - More focus on vendor platform hands on experience with monitoring and repair of network equipment. Needs experience with underlying customer circuit deployments

Responsibilities :

- 3-5 Years Telecommunication experience on Ethernet IP platforms with an understanding of SONET, SDH,Telco,FTT and DWDM Networks

- Experienced in troubleshooting Routing(bgp, mpls, isis), switching, vlans, fiber networks on DWDM/SDH and Ethernet Networks

- Multi-vendor environment experience essential including Ciena, Cisco, Juniper, ADVA, Alcatel, Nokia, Infinera, Fujitsu

- Able to perform RFC 2544 tests and troubleshoot fiber issues by performing OTDR with help of field

- NOC environment experience is preferred. Professional certifications preferred (Cisco, Juniper, Nokia)

- Familiarity with Assure, Salesforce systems.

- Document work efforts and troubleshooting status in trouble ticketing system and perform mainteannce/repair activities

- Great custoemr service skills. Written and verbal communication in English is a must

- Be able to perform as an individual with minimum supervision

Requirements :

Minimum 3-5 years telecommunications experience in Ethernet and IP Platforms with a deep understanding of SONET, SDH, and DWDM Networks. NOC environment experience is favored

SHARE RESUME ON 8100069297 OR jhasneha595@gmail.com

Job Types: Full-time, Permanent

Pay: ₹85,000.00 - ₹95,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• IMMEDIATE JOINER

Experience:

• Ethernet & IP : 3 years (Required)
• SONET, SDH,DWDM: 3 years (Required)
• BGP, MPLS, ISIS : 3 years (Required)
• RFC 2544 tests &otdr: 1 year (Required)
• NOC , Salesforce, Assure: 1 year (Required)

License/Certification:

• [CCNA/ CCNP] , [JNCIA,JNCIS] (Preferred)

Location:

• Mumbai Central, Mumbai, Maharashtra (Required)