Customer Support Supervisor

As a Team Supervisor for Tesla's Customer Service Support Team, you will lead a team to deliver exceptional service to customers. You will continuously challenge the status quo, prioritize tasks effectively, and proactively plan for your team's success. Your key responsibilities include: - Continuously challenging the status quo and excelling in high-pressure situations - Prioritizing tasks effectively and efficiently managing time - Planning ahead to set your team up for success - Demonstrating analytical thinking, problem-solving skills, and a customer service mindset - Advocating for both customers and team members - Participating in recruiting, onboarding, and training new team members - Conducting regular 1:1 meetings with direct reports to monitor performance - Providing escalation assistance to colleagues and other departments - Building strong relationships with peers and stakeholders - Identifying opportunities to enhance customer experience through process improvements - Staying updated on product specifications and educating the team on updates To thrive in this role, you should have exceptional interpersonal skills, strong leadership qualities, and the ability to motivate others. Your demeanor should reflect high energy, professionalism, and a team-player mindset. Experience in candidate selection, excellent communication skills, and previous supervisory experience in a Customer Support team are desired. Tesla is committed to providing reasonable accommodations for individuals with disabilities. If you need accommodations during the interview process, please inform your recruiter.,