Customer Support

Job Description: As an Inbound Customer Support Representative at our company located in Vadodara, you will play a crucial role in handling credit card inquiries, resolving issues, and delivering exceptional service to our valued customers. You will be responsible for assisting with credit limit adjustments, card replacements, and account updates. Your role will also involve educating customers on benefits, rewards, and policies, maintaining accurate records in CRM, and ensuring compliance with company policies. Meeting performance metrics and ensuring a positive customer experience will be key aspects of your responsibilities. Key Responsibilities: - Assist with credit limit adjustments, card replacements, and account updates. - Educate customers on benefits, rewards, and policies. - Maintain records in CRM and ensure compliance with company policies. - Meet performance metrics and deliver a positive customer experience. Qualifications: - Bachelor's degree required. - Customer service experience, preferably in financial services. - Strong communication, problem-solving, and multitasking skills. - Proficiency in CRM tools and MS Office. In addition to the above, you will enjoy benefits such as health insurance, paid sick time, and Provident Fund. If you are a dedicated individual with a passion for customer service and meet the qualifications mentioned, we encourage you to apply for this Full-time, Permanent, Fresher position. Job Description: As an Inbound Customer Support Representative at our company located in Vadodara, you will play a crucial role in handling credit card inquiries, resolving issues, and delivering exceptional service to our valued customers. You will be responsible for assisting with credit limit adjustments, card replacements, and account updates. Your role will also involve educating customers on benefits, rewards, and policies, maintaining accurate records in CRM, and ensuring compliance with company policies. Meeting performance metrics and ensuring a positive customer experience will be key aspects of your responsibilities. Key Responsibilities: - Assist with credit limit adjustments, card replacements, and account updates. - Educate customers on benefits, rewards, and policies. - Maintain records in CRM and ensure compliance with company policies. - Meet performance metrics and deliver a positive customer experience. Qualifications: - Bachelor's degree required. - Customer service experience, preferably in financial services. - Strong communication, problem-solving, and multitasking skills. - Proficiency in CRM tools and MS Office. In addition to the above, you will enjoy benefits such as health insurance, paid sick time, and Provident Fund. If you are a dedicated individual with a passion for customer service and meet the qualifications mentioned, we encourage you to apply for this Full-time, Permanent, Fresher position.