Remote
Full Time
We are currently looking for Customer Support Specialist to join our team, eager to join a growing international project.
Qualifications & experience:
At least a Bachelor's degree in any discipline
Excellent communication skills and a high literacy rate (English and Hindi)
High-performance computer, as well as a stable Internet connection is required
Experience of working in Customer Support field will be a plus
💡 During the probation period, the successful candidate will work remotely. This allows for flexibility and the opportunity to demonstrate skills and capabilities in a remote setting. After the probation period the relocation and in-office work in Malaysia will be required and supported by the company.
Tasks & responsibilities:
Respond to customer inquiries via livechat, email, phone or social media platforms
Provide accurate, valid, and complete information by using the right methods/tools
Resolve product or service-related problems by clarifying the customer's complaint, selecting and explaining the best solution
Maintain a deep knowledge of the company's products, services, and policies
Collaborate with team members and other departments to ensure customer issues are addressed effectively
Work Timing: full-time, flexible schedule, 12 hours/shift (one-hour break included)
Benefits:
Competitive salary + сovering the relocation package
Training provided
Opportunities for career growth
Long term work
Friendly team
NDA
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