Customer Support Specialist - Nutritionist Background

Job Title: Nutrition Expert – Customer Support

Location

Working Hours

About Us

Nutrition Expert

Role Overview

Nutrition Expert

Key Responsibilities

Customer Support Management

• Respond to customer inquiries across 

  chats

  , 

  emails

  , and 

  social media platforms

   regarding supplements, nutrition, and product usage.
• Provide 

  clear, accurate, and helpful guidance

   to customers on how our products can support their specific health goals.
• Troubleshoot customer concerns related to products, orders, and other service inquiries.

• Follow up

   with customers to ensure satisfaction and resolve any ongoing issues.

Nutrition Expertise

• Use your 

  nutrition knowledge

   to advise customers on appropriate supplements based on their individual needs (weight loss, energy boost, immunity, etc.).
• Educate customers on the benefits, ingredients, and proper usage of various products.
• Stay updated on the latest research and trends in the 

  nutrition and wellness

   space, particularly related to 

  dietary supplements

  .

Collaboration & Support

• Work closely with the sales, product development, and marketing teams to ensure customer queries are answered accurately.
• Contribute to 

  creating FAQs, blog posts, and educational materials

   for customers.
• Share insights from customer feedback to improve our product offerings and customer experience.

Qualifications & Requirements

• Bachelor’s or Master’s degree

   in 

  Nutrition

  , 

  Dietetics

  , or a related field.
• 2+ years of experience in 

  nutrition counseling

  , 

  customer support

  , or a similar role.
• Strong understanding of 

  dietary supplements

  , 

  nutrition science

  , and 

  wellness products

  .
• Excellent 

  communication skills

   (both written and verbal) with a customer-centric approach.
• Ability to 

  manage multiple customer inquiries

   while maintaining a high level of accuracy and care.
• Proficiency in using 

  customer support software

   (e.g., Zendesk, Freshdesk, etc.) and 

  basic office tools

   (email, chat).

Preferred Skills

• Certifications in Nutrition

  , Health Coaching, or related fields (e.g., Certified Nutrition Specialist, RDN, etc.)
• Previous experience with 

  e-commerce platforms

   and handling online customer support.
• Ability to 

  work in a fast-paced environment

   and manage customer expectations effectively.

• Passion for wellness

  , fitness, and maintaining a healthy lifestyle.

What We Offer

• Opportunity to be part of a growing brand in the health and wellness industry.
• Collaborative, innovative, and dynamic team environment.
• Competitive salary and benefits package.

• Opportunities for professional growth

   and development in the field of nutrition.

To Apply

hr@thescienceofgoodhealth.com

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