Customer Support Specialist

As a Customer Support Specialist, your role involves responding promptly to customer inquiries via phone, email, or chat. You will need to develop in-depth knowledge of the product to offer technical support and guidance. Your responsibilities include investigating and troubleshooting issues, addressing customer needs, informing customers about new features, and ensuring technical issues are fully resolved. Additionally, you will collaborate effectively with internal and external stakeholders. Key Responsibilities: - Respond to customer inquiries via phone, email, or chat. - Develop in-depth product knowledge for technical support. - Investigate and troubleshoot customer issues. - Address customer needs and provide guidance on product features. - Inform customers about new features and enhancements. - Follow up with customers to ensure issue resolution. - Update internal databases with technical issue details. - Collaborate effectively with internal and external stakeholders. Qualifications Required: - Minimum 2 years of customer support experience, preferably in a SaaS environment. - Strong interpersonal skills and excellent written and verbal communication. - Ability to guide clients through training sessions. - Comfortable collaborating across cross-functional teams. - Quick learner with a passion for evolving product knowledge. - Strong critical thinking and problem-solving skills. - Emotional intelligence to understand underlying customer concerns.,