Company Description Founded in Melbourne, Australia in 2020, CASETiNO specializes in providing stylish and sustainable protection for your devices. With a focus on using eco-conscious materials and certified military-grade protection, our cases are designed to withstand real-life impacts while remaining slim and grip-friendly. By 2023, we expanded into India, one of our fastest-growing markets. We serve customers in both Australia and India, delivering on our mission of reliability, style, and responsibility. Role Description This is a full-time on-site role located in Gurdaspur, Punjab - Regional Office, for a Customer Service Assistant. The Customer Service Assistant will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and maintaining high levels of customer service. Daily tasks include responding to queries via phone, email, and social media, troubleshooting issues, and ensuring that customers have a positive experience with their CASETiNO products. Qualifications Strong Interpersonal Skills and Ability to Handle Customer Relationships Experience in Customer Support, Service, and Customer Satisfaction Excellent Communication Skills, both verbal and written Problem-solving skills and ability to troubleshoot effectively Ability to work well in a team and provide support in a collaborative environment Proficiency in using CRM software and other customer service tools is a plus Previous experience in a customer service role is preferred Flexibility to work weekends or late hours if needed
Role Overview: As a Customer Service Assistant at CASETiNO, located in Gurdaspur, Punjab - Regional Office, your main responsibility will be to handle customer inquiries, provide support, ensure customer satisfaction, and maintain high levels of customer service. Your daily tasks will include responding to queries via phone, email, and social media, troubleshooting issues, and ensuring that customers have a positive experience with their CASETiNO products. Key Responsibilities: - Handle customer inquiries and provide support - Ensure customer satisfaction by addressing their needs effectively - Respond to queries via phone, email, and social media - Troubleshoot issues and provide solutions promptly - Maintain high levels of customer service at all times - Collaborate with team members to provide comprehensive support - Utilize CRM software and other customer service tools effectively - Be flexible to work weekends or late hours if needed Qualifications Required: - Strong interpersonal skills and ability to handle customer relationships - Experience in customer support, service, and customer satisfaction - Excellent communication skills, both verbal and written - Problem-solving skills and ability to troubleshoot effectively - Ability to work well in a team and provide support in a collaborative environment - Proficiency in using CRM software and other customer service tools is a plus - Previous experience in a customer service role is preferred - Flexibility to work weekends or late hours if needed,
About the Role We are looking for a creative and detail-oriented Graphic Designer who specialises in Amazon product photography design, A+ Content layouts, and web banners . If you understand how to turn product features into high-converting visuals , this role is for you! Responsibilities Design Amazon product listing images (hero shots, lifestyle renders, comparison charts, infographics, etc.) Create A+ Content / Enhanced Brand Content modules that are visually cohesive and aligned with brand tone Develop storefront visuals and promotional web banners for website and ads Understand consumer psychology & conversion design principles to boost click-through and sales Collaborate with our marketing team to conceptualise campaign creatives Ensure designs are optimised for Amazon guidelines and multi-device display Requirements Proven experience designing Amazon product images or E-commerce creatives Strong skills in Photoshop / Illustrator / Figma / Canva or similar tools Ability to edit product renders / mockups / lifestyle composites A portfolio demonstrating before & after listings or A+ Content work Basic understanding of branding, layout hierarchy, and typography How to Apply Drop us a message with: Your portfolio or sample work Your hourly / project pricing A quick note on your process when designing high-conversion product images
Responsibilities: * Maintain customer database * Meet daily/weekly call targets * Make outbound calls to leads * Handle incoming calls with empathy * Update CRM system accurately Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Language: English (Preferred) Work Location: In person
Responsibilities: * Maintain customer database * Meet daily/weekly call targets * Make outbound calls to leads * Handle incoming calls with empathy * Update CRM system accurately Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Language: English (Preferred) Work Location: In person
Company Description Founded in Melbourne, Australia in 2020, CASETiNO creates stylish, eco-conscious iPhone cases with certified military-grade protection. Known for their slim design, grip-friendly features, and anti-yellowing technology, these cases are built to last while supporting sustainability. After expanding into India in 2023, CASETiNO has become a trusted brand in two growing markets. The company is committed to combining reliability, style, and responsibility, redefining what customers can expect from phone protection. Customers can count on CASETiNO to deliver innovative designs and lasting value. Role Description This is a full-time onsite role for a Customer Support Specialist. The Customer Support Specialist will handle customer inquiries, resolve technical issues, provide product recommendations, and ensure a high level of customer satisfaction. Daily tasks will include responding to support tickets, troubleshooting technical problems, analysing customer feedback, and maintaining clear communication to enhance customer experience. Qualifications Proficiency in Customer Support and ensuring Customer Satisfaction Excellent Interpersonal Skills and the ability to engage customers effectively Technical Support expertise and skills in troubleshooting Analytical Skills to assess customer issues and identify trends Strong communication skills, both written and verbal Experience with eCommerce or consumer goods industries is a plus