Customer Service Assistant

Role Overview: As a Customer Service Assistant at CASETiNO, located in Gurdaspur, Punjab - Regional Office, your main responsibility will be to handle customer inquiries, provide support, ensure customer satisfaction, and maintain high levels of customer service. Your daily tasks will include responding to queries via phone, email, and social media, troubleshooting issues, and ensuring that customers have a positive experience with their CASETiNO products. Key Responsibilities: - Handle customer inquiries and provide support - Ensure customer satisfaction by addressing their needs effectively - Respond to queries via phone, email, and social media - Troubleshoot issues and provide solutions promptly - Maintain high levels of customer service at all times - Collaborate with team members to provide comprehensive support - Utilize CRM software and other customer service tools effectively - Be flexible to work weekends or late hours if needed Qualifications Required: - Strong interpersonal skills and ability to handle customer relationships - Experience in customer support, service, and customer satisfaction - Excellent communication skills, both verbal and written - Problem-solving skills and ability to troubleshoot effectively - Ability to work well in a team and provide support in a collaborative environment - Proficiency in using CRM software and other customer service tools is a plus - Previous experience in a customer service role is preferred - Flexibility to work weekends or late hours if needed,