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Tractors and Farm Equipment Limited TAFE
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Customer Service Assistant

Customer Service Assistant

Tractors and Farm Equipment Limited TAFE

0 - 4 years

0 Lacs

chennai tamil nadu

Posted:18 hours ago| Platform: Shine logo

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Skills Required

customer service order processing complaint handling technical support documentation collaboration process improvement product information

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for responding to customer inquiries and resolving issues in a timely and professional manner. Providing product information and assistance to customers will also be a key part of your role. Additionally, you will be processing orders, returns, and exchanges, as well as handling customer complaints and escalating when necessary. Assisting customers with technical support and maintaining accurate customer records and documentation will be important tasks. Collaboration with other departments to resolve customer issues and identifying/implementing process improvements to enhance the customer experience will also be part of your responsibilities. - Respond to customer inquiries and resolve issues - Provide product information and assistance - Process orders, returns, and exchanges - Handle customer complaints and escalate when necessary - Assist customers with technical support - Maintain accurate customer records and documentation - Collaborate with other departments to resolve customer issues - Identify and implement process improvements for customer experience enhancement You will be required to have: - Strong communication skills - Excellent problem-solving abilities - Customer service orientation The company provides Provident Fund benefits. The work location is in person.,

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Customer Service Assistant