Customer Support (Semi Voice)

Job Description

Company Overview: Innopay Technologies is a fast-growing fintech company based in Bangalore, India, committed to transforming the financial industry with cutting-edge technology solutions. Job Description: We are seeking dedicated Customer Support to join our team. The ideal candidate will respond to customer inquiries and issues through non-voice channels, such as email and chat, and handle outgoing calls if needed for social media queries and escalations. The role requires providing accurate information, assisting with troubleshooting, and ensuring a high level of customer satisfaction. Key Responsibilities :  Respond to customer inquiries and issues via email and chat.  Handle outgoing calls as needed for social media queries and escalations.  Provide accurate and timely information about products, services, and policies.  Assist customers with troubleshooting and problem-solving in a professional and courteous manner.  Collaborate with team members to resolve customer issues and escalate complex problems to the appropriate department.  Maintain a high level of customer satisfaction and ensure a positive customer experience. Requirement And Skills:  Excellent written communication skills with the ability to convey information clearly and concisely.  Strong problem-solving and decision-making abilities.  Ability to multitask and prioritize effectively in a fast-paced environment.  Familiarity with customer service software, such as CRM systems and ticketing platforms.  Previous experience in customer support or a related field is preferred.  Fluency in Hindi is a plus, as the role may involve managing customer inquiries in Hindi.  2+ years of experience in a similar field.  Flexibility to work during weekends and holidays.  Availability for rotational shifts (day shift only). Qualifications:  0-3 years of experience in customer support or a related field.  diploma or equivalent , additional qualifications in customer service or related fields are a plus. Preferred Qualifications :  Previous experience in handling social media queries.  Experience with CRM systems and ticketing platforms.  Fluency in multiple languages, with Hindi being a plus.  Experience working in a flexible, fast-paced environment. What We Offer:  Competitive salary and performance-based bonuses.  Opportunity to work on innovative projects with a talented and passionate team.  Professional growth and development opportunities.  Health insurance and other benefits Additional Information:  Two male and one female candidate preferred.  Must be flexible to work during weekends and holidays.  Availability for rotational shifts (day shift only) is required. How to Apply: Please submit your application to Teamhr@innopay.in , including your resume. Join us and be a part of a company that is transforming the future of finance Show more Show less