Company Overview: Innopay Technologies is a fast-growing fintech company based in Bangalore, India, committed to transforming the financial industry with cutting-edge technology solutions. Job Description: We are seeking dedicated Customer Support to join our team. The ideal candidate will respond to customer inquiries and issues through non-voice channels, such as email and chat, and handle outgoing calls if needed for social media queries and escalations. The role requires providing accurate information, assisting with troubleshooting, and ensuring a high level of customer satisfaction. Key Responsibilities : Respond to customer inquiries and issues via email and chat. Handle outgoing calls as needed for social media queries and escalations. Provide accurate and timely information about products, services, and policies. Assist customers with troubleshooting and problem-solving in a professional and courteous manner. Collaborate with team members to resolve customer issues and escalate complex problems to the appropriate department. Maintain a high level of customer satisfaction and ensure a positive customer experience. Requirement And Skills: Excellent written communication skills with the ability to convey information clearly and concisely. Strong problem-solving and decision-making abilities. Ability to multitask and prioritize effectively in a fast-paced environment. Familiarity with customer service software, such as CRM systems and ticketing platforms. Previous experience in customer support or a related field is preferred. Fluency in Hindi is a plus, as the role may involve managing customer inquiries in Hindi. 2+ years of experience in a similar field. Flexibility to work during weekends and holidays. Availability for rotational shifts (day shift only). Qualifications: 0-3 years of experience in customer support or a related field. diploma or equivalent , additional qualifications in customer service or related fields are a plus. Preferred Qualifications : Previous experience in handling social media queries. Experience with CRM systems and ticketing platforms. Fluency in multiple languages, with Hindi being a plus. Experience working in a flexible, fast-paced environment. What We Offer: Competitive salary and performance-based bonuses. Opportunity to work on innovative projects with a talented and passionate team. Professional growth and development opportunities. Health insurance and other benefits Additional Information: Two male and one female candidate preferred. Must be flexible to work during weekends and holidays. Availability for rotational shifts (day shift only) is required. How to Apply: Please submit your application to Teamhr@innopay.in , including your resume. Join us and be a part of a company that is transforming the future of finance Show more Show less
Job Title: Associate Product Manager Location: Bangalore HSR Layout(Onsite) Experience: 1+ years Employment Type: Full-Time About the Role We are looking for a passionate and structured Associate Product Manager with a minimum of 1 years of experience to join our team. You will be responsible for driving product initiatives from ideation to execution, crafting clear specs, understanding customer needs deeply, and delivering logical, scalable solutions in collaboration with design, engineering, and business teams. Key Responsibilities Conceptualization & Ideation: Translate business goals into clear product concepts through strong documentation and presentation. Product Specification Writing: Craft detailed product specs including user journeys, edge cases, and success metrics. Customer Empathy: Champion the voice of the customer—identify pain points, validate ideas with real users, and continuously advocate for customer-centric solutions. Logical Problem Solving: Break down complex problems into structured, logical, and efficient product solutions. Cross-functional Collaboration: Work closely with engineering, design, marketing, and business teams to drive alignment and timely execution. Backlog Management & Prioritization: Own the product backlog, ensure feature readiness, and prioritize based on impact and data. Performance Tracking: Define success metrics, track product performance post-launch, and iterate based on insights. Product Communication: Ensure transparency and clarity in product plans and progress to stakeholders. Key Skills & Competencies Strong writing and communication skills (concept notes, PRDs, specs). Deep customer empathy with user-centric thinking. Strong problem-solving and analytical mindset. Understanding of user journeys, product flows, and edge cases. Comfort with data and ability to derive insights using metrics. Ability to manage competing priorities in a fast-paced environment. Proficiency in tools like JIRA, Confluence, Figma, or similar. Bonus: Exposure to A/B testing, product analytics, or wireframing tools. Advantage: Experience in Fintech. Qualifications 1+ years of experience as a Associate Product Manager or in a similar role. Bachelor's degree in engineering, Design, Business, or related field. Proven experience delivering end-to-end product features or solutions. Why Join Us? Opportunity to work on high-impact products in a fast-growing team. Ownership from day one with support from experienced mentors. Collaborative, transparent, and learning-first work culture. How to Apply: We are currently looking for talented individuals eager to grow and contribute to innovative products. If you’re ready to take the next step in your career, please share your resume with us at teamhr@innopay.in . We look forward to hearing from you! Show more Show less
Job Title: Talent Acquisition Recruiter Location: Bangalore (Work from office - 5 days a week) Job Type: Full-time Experience Level: 12-18 months About the Role: We are seeking a Talent Acquisition Specialist to join our team in Bangalore. If you have 12 to 18 months of experience in HR and Talent Acquisition, particularly in the fintech, digital marketing , or IT sectors , this is a great opportunity to grow your career with us! Key Responsibilities: Manage the full recruitment lifecycle for various roles across departments. Collaborate with hiring managers to understand role requirements and hiring needs. Screen resumes, conduct initial phone interviews , and assess candidate suitability. Use Applicant Tracking Systems (ATS) to track candidates and streamline recruitment processes. Post job openings on relevant job boards and social media platforms . Coordinate and schedule interviews, providing timely communication with candidates. Ensure an exceptional candidate experience throughout the hiring process. Contribute to the development and implementation of recruitment strategies . Requirements: 12 to 18 months of experience in HR or Talent Acquisition roles. Strong working knowledge of ATS and recruitment tools . Solid understanding of core Talent Acquisition competencies (sourcing, screening, interviewing). Excellent verbal and written communication skills. Strong organizational skills with the ability to multitask and manage time effectively. A proactive, self-motivated attitude with the ability to work independently as well as in a team. Preferred Qualifications: Experience in fintech, digital marketing , or IT hiring . Familiarity with social media recruiting and job boards . How to Apply: If you meet the above qualifications and are excited to join a growing organization, we would love to hear from you! Please send your resume to teamhr@innopay.in . and contact number 9108510752-9108510751.
As an Online Reputation Management (ORM) Specialist/Manager, you will play a crucial role in safeguarding and enhancing the brand's online presence. Your responsibilities will include monitoring, managing, and improving the digital reputation across various platforms to ensure a positive brand perception and address any issues that may impact the brand image. You will be required to track brand mentions, reviews, and comments on social media, search engines, and review platforms using tools like Google Alerts, Mention, or Brandwatch. Developing and executing strategies to enhance the brand's online reputation will be a key part of your role, including encouraging positive reviews through strategic campaigns. Responding promptly and professionally to reviews, comments, and inquiries, as well as addressing negative feedback constructively to build trust and resolve issues, will be essential. Additionally, you will need to identify and address potential PR crises in a timely manner, implementing strategies to mitigate negative sentiment or misinformation. Collaboration with content and social media teams to create positive and engaging content, ensuring consistency in brand voice and messaging across all channels, will be vital. Analyzing reputation trends, providing actionable insights, and generating regular reports on sentiment analysis, review trends, and ORM campaign performance will also be part of your responsibilities. Furthermore, you will need to optimize content and search results to ensure positive assets rank higher, as well as work with cross-functional teams like customer service, PR, and marketing to align reputation goals with overall business objectives. Providing training or guidelines for internal teams on reputation best practices will also be expected from you. To qualify for this role, you should hold a Bachelor's degree in Marketing, Communications, or a related field and have 3-5 years of experience in Online Reputation Management or a similar role. Proficiency in ORM tools like Mention, Brandwatch, Hootsuite, and analytics platforms such as Google Analytics is required. A strong understanding of social media platforms, review sites, and SEO principles, along with excellent communication, conflict resolution skills, and the ability to work under pressure are essential. In return, you can expect a competitive salary, performance incentives, opportunities to work on impactful projects, access to industry-leading tools and resources for ORM, and a collaborative work culture with opportunities for professional growth.,
As a Video Production Specialist at our company located in HSR Layout, Bangalore, you will play a crucial role in creating high-quality videos and images for brand advertising and promotional campaigns. Your responsibilities will include planning, shooting, and editing video content that aligns with the brand's vision and goals. Collaborating with the marketing team to brainstorm creative ideas, setting up and operating cameras, lighting, and audio equipment during shoots, and maintaining consistency in style and branding across all visual content are key aspects of this role. Additionally, you will be responsible for post-production tasks such as color correction, sound editing, and creating motion graphics and animations as required. Managing multiple projects while meeting deadlines and graphic designing for social media posts and advertisements will also be part of your responsibilities. The ideal candidate for this position will have proven experience as a videographer and video editor with a strong portfolio. Proficiency in video editing software such as Adobe Premiere Pro, Final Cut Pro, or DaVinci Resolve, as well as knowledge of motion graphics and animation software like Adobe After Effects, is essential. A strong understanding of camera operations, lighting, and audio setup, along with the ability to storyboard and visualize creative concepts, are also required. Familiarity with graphic design tools like Adobe Photoshop and Illustrator is a plus. Excellent organizational and multitasking skills, attention to detail, and a strong sense of visual aesthetics are qualities we are looking for in potential candidates. Preferred qualifications include a Bachelor's degree in film, media, or a related field, or equivalent work experience, as well as experience in brand advertising or similar industries. Joining our team will offer you a creative and collaborative work environment, opportunities for professional growth and skill development, and competitive compensation and benefits. If you are passionate about visual storytelling and eager to make an impact through your creative skills, we would love to hear from you. To apply for this position, please follow the application instructions provided in the job posting.,
As a Video Production Assistant based in Bangalore, you will be responsible for supporting the planning and shooting of various types of videos, including short- and long-form content like Reels, explainers, and interviews. Your role will involve assisting with pre-production tasks, operating cameras, lighting, and audio equipment during shoots, and collaborating closely with the social media and marketing teams to ensure that the videos align with campaign goals. It will be essential for you to stay updated on trends in video formats, transitions, effects, and social-first video styles to create engaging and relevant content. To excel in this position, you should have at least 1 year of experience in video production or as a videographer, with a solid understanding of framing, lighting, color grading, and other videographer skills. A portfolio or showreel showcasing your previous work, even if they are short projects or social videos, will be required to demonstrate your capabilities. Additionally, a creative mindset, attention to detail, and the ability to take feedback, adapt quickly, and meet deadlines are essential qualities for success in this role. Preferred qualifications for this position include a Bachelor's degree in film, media, or a related field, or equivalent work experience, as well as experience in brand advertising or similar industries. Candidates who can join immediately and are already based in Bangalore are preferred for this full-time, on-site employment opportunity. If you meet the requirements and are excited about the prospect of contributing to a dynamic video production team, we encourage you to apply for this position by submitting your application through the specified channels.,
You are invited to join our team in Bangalore as a Talent Acquisition Specialist. With 12 to 18 months of experience in HR and Talent Acquisition, specifically in fintech, digital marketing, or IT sectors, this role provides an excellent opportunity for you to advance your career with us. As a Talent Acquisition Specialist, your responsibilities will include managing the full recruitment lifecycle for various roles, collaborating with hiring managers to understand requirements, screening resumes, conducting interviews, and utilizing Applicant Tracking Systems (ATS) for streamlined processes. You will also be responsible for posting job openings, scheduling interviews, and ensuring a positive candidate experience. To be successful in this role, you should possess 12 to 18 months of HR or Talent Acquisition experience, a strong understanding of ATS and recruitment tools, and proficient skills in core Talent Acquisition competencies such as sourcing, screening, and interviewing. Excellent communication skills, organizational abilities, and a proactive attitude are essential for this position. Preferred qualifications include experience in fintech, digital marketing, or IT hiring, as well as familiarity with social media recruiting and job boards. If you are ready to take on this exciting opportunity and contribute to our recruitment strategies, we encourage you to apply now.,
As a Senior Associate in Digital Marketing at our company located in HSR Layout, Bangalore, you will play a crucial role in overseeing and directing our online marketing strategies to enhance our digital presence. You are expected to possess a unique blend of creativity, analytical skills, and leadership qualities, coupled with exceptional content writing abilities to lead and supervise the content production team. Your primary focus will be to develop, execute, monitor, and enhance our marketing campaigns across various digital platforms, ensuring brand alignment and delivering high-quality content. Your responsibilities will include: - **Strategy & Planning**: Developing and implementing comprehensive digital marketing strategies in line with business objectives, managing budgets, timelines, and KPIs for campaigns. - **Content Development & Oversight**: Creating and refining written content for digital platforms, providing guidance to content writers, ensuring SEO-friendliness and brand consistency. - **Campaign Management**: Overseeing the planning, creation, and optimization of marketing campaigns across channels such as SEO, SEM, social media, and email marketing. - **Team Leadership**: Leading and managing a team of digital marketing specialists and content writers, fostering a collaborative environment for growth and development. - **Performance Analysis & Reporting**: Tracking and analyzing campaign performance metrics, providing actionable insights, and leveraging data for strategy enhancement. - **Technology & Tools**: Staying updated on digital marketing trends and implementing new technologies to improve efficiency and effectiveness. - **Brand Management**: Ensuring brand consistency across all digital touchpoints, identifying opportunities to elevate the brand and engage with online communities. Qualifications required for this role include a Bachelor's degree in Marketing, Business, Communications, or related fields, with 5+ years of experience in digital marketing, including managerial experience. Proficiency in marketing automation platforms, Google Analytics, Google Ads, and social media advertising tools is essential, along with strong content creation and editorial skills. We offer a competitive salary and benefits package, opportunities for professional growth, a creative and collaborative work environment, and access to the latest tools and technologies. If you believe you have the skills and experience required for this role, we welcome your application.,
The role of Senior Digital Marketing at our organization based in HSR Layout, Bangalore, entails leading and directing our online marketing strategies to enhance our digital presence. As a seasoned professional with 5 to 6 years of experience, you will be responsible for formulating and executing comprehensive digital marketing plans that are in line with our business goals. Your role will involve a blend of creativity, analytics, and leadership skills, coupled with proficient content writing abilities to oversee our content production team. It is imperative for you to drive, monitor, and refine our marketing campaigns across various digital channels while ensuring brand consistency and maintaining high-quality content standards. Your key responsibilities will include developing and implementing digital marketing strategies that are closely aligned with our organizational objectives. You will be required to manage budgets, timelines, and key performance indicators for all digital campaigns. Additionally, you will create and refine written content for different digital platforms as needed, while providing guidance, feedback, and editorial direction to content writers and copywriters. Ensuring that the content is SEO-friendly, resonates with our target audience, and stays true to our brand identity will be a crucial part of your role. Moreover, you will oversee the planning, creation, and optimization of marketing campaigns across various channels such as SEO, SEM, social media, and email marketing. Through targeted campaigns, A/B testing, and continuous optimization, you will be responsible for driving traffic and conversions. As a team leader, you will mentor and manage a team of digital marketing specialists and content writers, fostering a collaborative environment that supports learning and professional growth. Furthermore, you will track and analyze campaign performance metrics, providing actionable insights to stakeholders. By leveraging data insights, you will refine strategies, adjust budget allocations, and identify new growth opportunities. Staying abreast of the latest digital marketing trends, tools, and platforms will be essential, and you will be required to recommend and implement new marketing technologies that enhance efficiency and effectiveness. Ensuring brand consistency across all digital touchpoints and identifying opportunities to elevate the brand and engage with online communities will also be part of your responsibilities. To qualify for this role, you should hold a Bachelor's degree in Marketing, Business, Communications, or a related field, with a Master's degree or relevant certifications being an added advantage. You should have at least 5 years of experience in digital marketing, including 2 years in a leadership or managerial capacity, along with a proven track record of developing and managing content strategies. Technical skills required for this role include proficiency in marketing automation platforms like HubSpot and Marketo, hands-on experience with Google Analytics, Google Ads, and social media advertising tools, a strong understanding of SEO best practices and analytics, and the ability to drive successful multi-channel marketing campaigns. In terms of soft skills, you should possess excellent leadership, communication, and interpersonal abilities, be a strategic thinker capable of balancing creativity with data-driven decision-making, and exhibit strong organizational skills to manage multiple projects simultaneously. In return, we offer a competitive salary and benefits package, opportunities for professional development and growth, a creative and collaborative work environment, and access to the latest tools and technologies. If you meet the requirements for this role and are excited about the prospect of leading digital marketing initiatives in a dynamic and innovative environment, we invite you to apply by submitting your application through the specified channels.,