Bengaluru, Karnataka, India
Not disclosed
On-site
Full Time
Company Overview: Innopay Technologies is a fast-growing fintech company based in Bangalore, India, committed to transforming the financial industry with cutting-edge technology solutions. Job Description: We are seeking dedicated Customer Support to join our team. The ideal candidate will respond to customer inquiries and issues through non-voice channels, such as email and chat, and handle outgoing calls if needed for social media queries and escalations. The role requires providing accurate information, assisting with troubleshooting, and ensuring a high level of customer satisfaction. Key Responsibilities : Respond to customer inquiries and issues via email and chat. Handle outgoing calls as needed for social media queries and escalations. Provide accurate and timely information about products, services, and policies. Assist customers with troubleshooting and problem-solving in a professional and courteous manner. Collaborate with team members to resolve customer issues and escalate complex problems to the appropriate department. Maintain a high level of customer satisfaction and ensure a positive customer experience. Requirement And Skills: Excellent written communication skills with the ability to convey information clearly and concisely. Strong problem-solving and decision-making abilities. Ability to multitask and prioritize effectively in a fast-paced environment. Familiarity with customer service software, such as CRM systems and ticketing platforms. Previous experience in customer support or a related field is preferred. Fluency in Hindi is a plus, as the role may involve managing customer inquiries in Hindi. 2+ years of experience in a similar field. Flexibility to work during weekends and holidays. Availability for rotational shifts (day shift only). Qualifications: 0-3 years of experience in customer support or a related field. diploma or equivalent , additional qualifications in customer service or related fields are a plus. Preferred Qualifications : Previous experience in handling social media queries. Experience with CRM systems and ticketing platforms. Fluency in multiple languages, with Hindi being a plus. Experience working in a flexible, fast-paced environment. What We Offer: Competitive salary and performance-based bonuses. Opportunity to work on innovative projects with a talented and passionate team. Professional growth and development opportunities. Health insurance and other benefits Additional Information: Two male and one female candidate preferred. Must be flexible to work during weekends and holidays. Availability for rotational shifts (day shift only) is required. How to Apply: Please submit your application to Teamhr@innopay.in , including your resume. Join us and be a part of a company that is transforming the future of finance Show more Show less
Bengaluru, Karnataka, India
Not disclosed
On-site
Full Time
Job Title: Associate Product Manager Location: Bangalore HSR Layout(Onsite) Experience: 1+ years Employment Type: Full-Time About the Role We are looking for a passionate and structured Associate Product Manager with a minimum of 1 years of experience to join our team. You will be responsible for driving product initiatives from ideation to execution, crafting clear specs, understanding customer needs deeply, and delivering logical, scalable solutions in collaboration with design, engineering, and business teams. Key Responsibilities Conceptualization & Ideation: Translate business goals into clear product concepts through strong documentation and presentation. Product Specification Writing: Craft detailed product specs including user journeys, edge cases, and success metrics. Customer Empathy: Champion the voice of the customer—identify pain points, validate ideas with real users, and continuously advocate for customer-centric solutions. Logical Problem Solving: Break down complex problems into structured, logical, and efficient product solutions. Cross-functional Collaboration: Work closely with engineering, design, marketing, and business teams to drive alignment and timely execution. Backlog Management & Prioritization: Own the product backlog, ensure feature readiness, and prioritize based on impact and data. Performance Tracking: Define success metrics, track product performance post-launch, and iterate based on insights. Product Communication: Ensure transparency and clarity in product plans and progress to stakeholders. Key Skills & Competencies Strong writing and communication skills (concept notes, PRDs, specs). Deep customer empathy with user-centric thinking. Strong problem-solving and analytical mindset. Understanding of user journeys, product flows, and edge cases. Comfort with data and ability to derive insights using metrics. Ability to manage competing priorities in a fast-paced environment. Proficiency in tools like JIRA, Confluence, Figma, or similar. Bonus: Exposure to A/B testing, product analytics, or wireframing tools. Advantage: Experience in Fintech. Qualifications 1+ years of experience as a Associate Product Manager or in a similar role. Bachelor's degree in engineering, Design, Business, or related field. Proven experience delivering end-to-end product features or solutions. Why Join Us? Opportunity to work on high-impact products in a fast-growing team. Ownership from day one with support from experienced mentors. Collaborative, transparent, and learning-first work culture. How to Apply: We are currently looking for talented individuals eager to grow and contribute to innovative products. If you’re ready to take the next step in your career, please share your resume with us at teamhr@innopay.in . We look forward to hearing from you! Show more Show less
Bengaluru, Karnataka, India
None Not disclosed
On-site
Full Time
Job Title: Talent Acquisition Recruiter Location: Bangalore (Work from office - 5 days a week) Job Type: Full-time Experience Level: 12-18 months About the Role: We are seeking a Talent Acquisition Specialist to join our team in Bangalore. If you have 12 to 18 months of experience in HR and Talent Acquisition, particularly in the fintech, digital marketing , or IT sectors , this is a great opportunity to grow your career with us! Key Responsibilities: Manage the full recruitment lifecycle for various roles across departments. Collaborate with hiring managers to understand role requirements and hiring needs. Screen resumes, conduct initial phone interviews , and assess candidate suitability. Use Applicant Tracking Systems (ATS) to track candidates and streamline recruitment processes. Post job openings on relevant job boards and social media platforms . Coordinate and schedule interviews, providing timely communication with candidates. Ensure an exceptional candidate experience throughout the hiring process. Contribute to the development and implementation of recruitment strategies . Requirements: 12 to 18 months of experience in HR or Talent Acquisition roles. Strong working knowledge of ATS and recruitment tools . Solid understanding of core Talent Acquisition competencies (sourcing, screening, interviewing). Excellent verbal and written communication skills. Strong organizational skills with the ability to multitask and manage time effectively. A proactive, self-motivated attitude with the ability to work independently as well as in a team. Preferred Qualifications: Experience in fintech, digital marketing , or IT hiring . Familiarity with social media recruiting and job boards . How to Apply: If you meet the above qualifications and are excited to join a growing organization, we would love to hear from you! Please send your resume to teamhr@innopay.in . and contact number 9108510752-9108510751.
karnataka
INR Not disclosed
On-site
Full Time
As an Online Reputation Management (ORM) Specialist/Manager, you will play a crucial role in safeguarding and enhancing the brand's online presence. Your responsibilities will include monitoring, managing, and improving the digital reputation across various platforms to ensure a positive brand perception and address any issues that may impact the brand image. You will be required to track brand mentions, reviews, and comments on social media, search engines, and review platforms using tools like Google Alerts, Mention, or Brandwatch. Developing and executing strategies to enhance the brand's online reputation will be a key part of your role, including encouraging positive reviews through strategic campaigns. Responding promptly and professionally to reviews, comments, and inquiries, as well as addressing negative feedback constructively to build trust and resolve issues, will be essential. Additionally, you will need to identify and address potential PR crises in a timely manner, implementing strategies to mitigate negative sentiment or misinformation. Collaboration with content and social media teams to create positive and engaging content, ensuring consistency in brand voice and messaging across all channels, will be vital. Analyzing reputation trends, providing actionable insights, and generating regular reports on sentiment analysis, review trends, and ORM campaign performance will also be part of your responsibilities. Furthermore, you will need to optimize content and search results to ensure positive assets rank higher, as well as work with cross-functional teams like customer service, PR, and marketing to align reputation goals with overall business objectives. Providing training or guidelines for internal teams on reputation best practices will also be expected from you. To qualify for this role, you should hold a Bachelor's degree in Marketing, Communications, or a related field and have 3-5 years of experience in Online Reputation Management or a similar role. Proficiency in ORM tools like Mention, Brandwatch, Hootsuite, and analytics platforms such as Google Analytics is required. A strong understanding of social media platforms, review sites, and SEO principles, along with excellent communication, conflict resolution skills, and the ability to work under pressure are essential. In return, you can expect a competitive salary, performance incentives, opportunities to work on impactful projects, access to industry-leading tools and resources for ORM, and a collaborative work culture with opportunities for professional growth.,
karnataka
INR Not disclosed
On-site
Full Time
As a Video Production Specialist at our company located in HSR Layout, Bangalore, you will play a crucial role in creating high-quality videos and images for brand advertising and promotional campaigns. Your responsibilities will include planning, shooting, and editing video content that aligns with the brand's vision and goals. Collaborating with the marketing team to brainstorm creative ideas, setting up and operating cameras, lighting, and audio equipment during shoots, and maintaining consistency in style and branding across all visual content are key aspects of this role. Additionally, you will be responsible for post-production tasks such as color correction, sound editing, and creating motion graphics and animations as required. Managing multiple projects while meeting deadlines and graphic designing for social media posts and advertisements will also be part of your responsibilities. The ideal candidate for this position will have proven experience as a videographer and video editor with a strong portfolio. Proficiency in video editing software such as Adobe Premiere Pro, Final Cut Pro, or DaVinci Resolve, as well as knowledge of motion graphics and animation software like Adobe After Effects, is essential. A strong understanding of camera operations, lighting, and audio setup, along with the ability to storyboard and visualize creative concepts, are also required. Familiarity with graphic design tools like Adobe Photoshop and Illustrator is a plus. Excellent organizational and multitasking skills, attention to detail, and a strong sense of visual aesthetics are qualities we are looking for in potential candidates. Preferred qualifications include a Bachelor's degree in film, media, or a related field, or equivalent work experience, as well as experience in brand advertising or similar industries. Joining our team will offer you a creative and collaborative work environment, opportunities for professional growth and skill development, and competitive compensation and benefits. If you are passionate about visual storytelling and eager to make an impact through your creative skills, we would love to hear from you. To apply for this position, please follow the application instructions provided in the job posting.,
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