Customer Support & Sales Specialist (US Shift)

Position: Customer Support & Sales Specialist (Voice Process US Shift)Company: Renaissance JewelLocation: Remote

Compensation: Upto 8 LPA + Performance-Based IncentivesShift: Evening / GraveyardWorking Days: Weekdays & Weekends (Max 5 days/week)Working Hours: 9 hours/dayOpen Positions: 4Female Candidates Preferred

About Renaissance Jewel

Renaissance Jewel is redefining elegance with fine, lab-grown diamond jewelry. From engagement rings to custom designs, we craft meaningful pieces that reflect individual stories.

As we expand globally, we are building a world-class Customer Support & Sales Team to serve our growing US-based clientele. If you have strong calling experience, exceptional communication, and a passion for customer service we want you on our team.

Your Role: Customer Support & Sales Specialist

Do you enjoy meaningful customer conversations Can you problem-solve, assist buyers, and convert leads into sales opportunities

This role requires confidence, empathy, and the ability to manage customer relationships with finesse.

Key Responsibilities

• Handle inbound & outbound voice calls and live chats professionally.
• Assist US customers with product inquiries, orders, returns, and after-sales support.
• Identify upselling and cross-selling opportunities during conversations.
• Meet all key KPIs: SLA, AHT, CSAT.
• Maintain accurate logs of all interactions using CRM & ticketing tools.

What Were Looking For

• 23 years of calling experience handling US B2C customers (mandatory).
• 610 years total experience in call center/BPO (voice & live chat).
• Strong verbal & written communication in English.
• Experience in product-based calling processes.
• Familiarity with CRM, chat, and ticketing systems.
• Comfortable working night shifts.
• Jewelry / E-commerce / Luxury retail background highly preferred.
• Graduate degree preferred.
• Please do not apply if you do not have US call experience.

Remote Work Requirements

• Candidate must arrange their own:
  Laptop Stable high-speed Wi-Fi
• Must be comfortable using Hub staff (attendance & productivity monitoring system).
  Hub staff Summary:
• Tracks active work time & activity levels
• Takes periodic screenshots
• Stops tracking if inactive for 5+ minutes
• Hub staff logs = official attendance & payroll data
• Candidate must ensure Hub staff is active during working hours
• Salary will be credited between the 15th, 20th of every month.