Customer Support Representative

0 - 1 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Key Responsibilities:
  • Handle escalations raised by sellers regarding pickup delays, order issues, delivery concerns, or payment discrepancies.
  • Coordinate with internal teams such as Hub Operations, Field Executives, Tech Support, and Finance to resolve issues.
  • Log and track escalation tickets in the internal CRM or ticketing system, ensuring timely follow-ups and resolution.
  • Ensure SLAs and response timelines for seller escalations are strictly adhered to.
  • Provide real-time updates to relevant stakeholders regarding issue status or delays.
  • Analyze repeat issues/escalation trends and provide insights to the operations or seller management teams.
  • Ensure proper documentation of calls, escalations, resolutions, and any follow-up actions taken.
  • Assist in the continuous improvement of seller experience by identifying gaps in service delivery.  
  • Eligibility & Requirements:
  • Education: Minimum 12th Pass;
  • Experience: 02 years in call center operations,
  • Comfortable with rotational shifts, including weekends.
  • Basic computer literacy and ability to quickly learn internal tools.
  • Languages : Hindi and English
  • Salary : 16000 NTH + PF/ ESIC
  • CTC: 20000

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